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S
Mid-Level Functional Systems Analyst – HR Systems
Santa Helena Indústria de Alimentos S/A. Support HR systems, primarily Apdata, as well as other corporate and legacy systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR systems support, including Apdata and other related technologies, with a strong focus on requirements gathering, process mapping, and user acceptance testing. Proven ability to manage vendor relationships and ensure compliance with service level agreements while optimizing HR processes.
Highest-signal resume keywords
HR Systems SupportRequirements GatheringUser Acceptance TestingVendor ManagementProcess Mapping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems Support and MaintenanceDatabasesProgramming LanguagesBusiness IntelligenceIncident ManagementSLA ManagementTestingProject ManagementHR Systems IntegrationsProcess Analysis
Tools & Technologies
ApdataImpulseUpSAPPayroll SystemsTime and Attendance SystemsBenefits SystemsOnboarding SystemsVacation Management SystemsTermination Systems
Certifications & Qualifications
ITIL Foundation
Industry Keywords
Human ResourcesPersonnel AdministrationAgile Methodologies
About the role
Key responsibilities & impact- Support HR systems, primarily Apdata, as well as other corporate and legacy systems
- Provide support to Human Resources and Personnel Administration users by analyzing and resolving incidents and issues
- Act as a liaison between HR, IT, vendors, and consulting firms to resolve tickets and implement improvements
- Monitor tickets and follow up with vendors, ensuring compliance with agreed SLAs
- Gather and analyze requirements with the HR and Personnel Administration departments
- Map HR processes, identifying opportunities for improvement, automation, and optimization
- Assess the feasibility of new solutions and functionalities
- Participate in HR systems implementation, enhancement, and integration projects
- Monitor projects led by vendors and consulting firms, ensuring deliverables, deadlines, and quality standards are met
- Conduct solution testing and user acceptance testing (UAT)
- Prepare and maintain up-to-date technical and functional documentation
- Prepare user manuals and support materials
- Train and guide key users
- Analyze system performance and propose improvements
- Ensure governance of the systems under their responsibility
- Track contracted versus actual hours delivered by vendors and consulting firms
- Research new technologies and solutions applicable to HR processes
- Support integrations between HR systems and other corporate systems
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field
- Approximately 5 years of experience in IT systems is preferred
- Experience with Human Resources and/or Personnel Administration systems
- Experience providing system maintenance and support to end users
- Experience managing relationships with and monitoring systems vendors and consulting firms
- Experience with requirements gathering, process analysis, testing, and user acceptance testing
- Availability to work in a hybrid model (3 days on-site and 2 days working from home)
- Availability to live in Ribeirão Preto, São Paulo, or the surrounding area
- Systems Support and Maintenance: Advanced
- HR Systems: Solid knowledge
- Databases: Intermediate
- Programming Languages: Intermediate
- Business Intelligence: Intermediate
- Requirements gathering and process mapping
- Incident and SLA management
- Testing and user acceptance testing
- Vendor and project management
- Knowledge of Apdata, ImpulseUp, SAP, Payroll, Time and Attendance, Benefits, Onboarding, Vacation, Termination, and HR systems integrations; ITIL Foundation and Agile methodologies are considered a plus
Benefits
Comp & perks- Meal Allowance
- On-site cafeteria
- Unimed Medical Insurance
- Unimed Dental Insurance
- Life Insurance
- Zenklub
- Pharmacy Benefit
- Profit-Sharing Program (PLR)
- Private Pension Plan
- Discounts on company products
- Access to the SESI Club
- Wellhub