Delivery Centre Capability, Talent & Innovation Lead

SAP Fioneer

. Support the strategic development and sustainable growth of the South African Delivery Centre in alignment with regional and global Delivery objectives .

Posted 10/22/2026full-timeRemote • South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic workforce planning, capability development, and talent pipeline management, with a focus on innovation and AI adoption to enhance delivery productivity and scalability. Proven ability to collaborate across teams and establish educational partnerships to support professional development and onboarding.

Highest-signal resume keywords

Strategic Workforce PlanningCapability DevelopmentTalent Pipeline ManagementInnovation and AI AdoptionCross-Functional Initiative Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery Team ScalingProfessional Services OperationsOrganisational LearningOnboarding ProcessesStructured Skills DevelopmentDigital TransformationProcess AutomationOperating Model DevelopmentFramework DevelopmentGeographically Distributed Team Management

Soft Skills

Stakeholder CoordinationMentoringCollaborationCommunicationLeadership

Industry Keywords

Technology ConsultingBanking TechnologyEnterprise SoftwareFinancial Services TechnologyDelivery EnvironmentEducational PartnershipsGraduate ProgramsEarly-Career DevelopmentB-BBEEProfessional Development Initiatives

About the role

Key responsibilities & impact

Support the strategic development and sustainable growth of the South African Delivery Centre in alignment with regional and global Delivery objectives
Translate business growth plans and delivery pipeline expectations into workforce, capability and capacity requirements and a scaling roadmap
Identify current and future skills needs and partner with Talent Manager to define role profiles and job descriptions
Build experienced and specialist capabilities that mentor junior staff and support a commercially sustainable delivery model
Improve resource flexibility, cross-project utilisation and participation in international engagements
Develop and continuously refine the Delivery Centre talent pipeline
Partner with Talent/HR and the Lift Programme on graduates, early-career talent, internships and university engagement
Establish pathways from onboarding and foundational learning through supervised project exposure to independently deployable delivery roles
Support attraction and development of experienced professionals and specialists through sustainable mentoring structures
Collaborate on South African employment, skills development and transformation objectives, including B-BBEE where applicable
Maintain the capability framework and development roadmap, including employee skills, proficiency levels and capability gaps
Establish structured onboarding and assess capability progression and deployment readiness
Partner with Delivery and Product teams on training, certification and development needs
Create opportunities to upskill and cross-skill employees across products and technologies
Develop multi-skilled teams and increase internal mobility and deployment flexibility
Coordinate the Delivery Centre innovation and AI adoption roadmap
Identify and prioritise opportunities for AI, automation and emerging technologies to improve delivery productivity, quality, efficiency and scalability
Bring together Delivery, Product, Technology and AI specialists to turn opportunities into actionable initiatives and track outcomes
Standardise delivery activities through reusable assets, automation and AI-assisted workflows
Evaluate benefits such as delivery effort, turnaround time, quality and productivity, focusing on adoption and value rather than developing AI solutions
Own strategic educational and skills-development partnerships
Monitor and report on capability development, talent pipeline and innovation outcomes
Operate within accountability boundaries where Delivery leadership owns strategy and resourcing, Talent/HR owns recruitment and employment processes, and Product/Technology own technical solutions and platforms
Collaborate with Delivery leadership, Project Management, the Lift programme, Talent/HR, Product, Technology, AI teams, Finance, educational institutions and industry communities

Requirements

What you’ll need

Relevant experience in a technology, consulting, banking technology, software, professional services or delivery environment
Demonstrated exposure to establishing, scaling or supporting delivery teams, capability functions or professional services operations
Experience in strategic workforce planning, capability development or talent pipeline management
Experience with graduate programmes, early-career development or professional development initiatives
Experience in organisational learning, onboarding and structured skills development
Experience in technology, consulting or delivery programme management
Experience in cross-functional initiative management and stakeholder coordination
Experience with university, educational or industry partnerships
Experience in innovation, digital transformation, AI adoption or process automation initiatives
Experience developing operating models, frameworks or scalable organisational processes
Experience working across geographically distributed teams and international delivery environments
Experience within enterprise software, financial services technology, banking transformation or related consulting environments would be considered a plus

Benefits

Comp & perks

Collaborative culture with smart people in a fast-growing company
Opportunity to shape the future of the financial services industry
Flexibility to work across different projects, markets, and areas of expertise as you grow your career
Fast-paced environment with an experienced team, a strong brand, and an established customer portfolio
Opportunity to work on complex core banking implementations and transformation engagements
Competitive compensation package aligned with your expertise and skills
Employment Equity Plan and commitment to transformation and diversity