Inside Sales Representative

Sappi

. Oversee all aspects of the order management process for assigned customer accounts, from initial customer interest to final delivery .

Posted 10/26/2026full-timePortland • Maine • United StatesSeniorLead💰 $51,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order management processes, customer relationship development, and financial management of orders. Proficient in utilizing various software tools to enhance operational efficiency and ensure customer satisfaction.

Highest-signal resume keywords

Order ManagementCustomer Relationship DevelopmentFinancial ManagementSAP ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementFinancial ManagementInventory VerificationProduction SchedulingLogistics CoordinationSales SupportMarket Intelligence Gathering

Soft Skills

Attention to DetailProblem SolvingCustomer Service

Tools & Technologies

SAPMicrosoft OfficeSalesforceSharePointEBusiness Tools

Industry Keywords

Inside Sales OperationsCustomer-Facing ExperienceProduction DelaysTransportation DelaysOrder Changes

About the role

Key responsibilities & impact

Oversee all aspects of the order management process for assigned customer accounts, from initial customer interest to final delivery
Develop customer relationships, provide information, respond quickly to requests, and solve problems efficiently
Enter and review customer and order information; verify product, quantity, and delivery-date availability through inventory or production scheduling
Manage order financials including pricing, upcharges, pocket margin, and waiver approvals to optimize order margins
Manage stock holds, non-confirmed orders, order changes, cancellations, and production and transportation delays
Collaborate with Supply Chain on production planning, freight costs, logistics, and on-time delivery
Overcome production delays, expedite transportation, escalate requests to the Mill, and resolve invoicing issues with Finance
Partner with Outside Sales to ensure customer satisfaction and support product sales and business growth
Handle, record, and follow up on customer quotes; offer alternatives to retain sales; assist with special programs; gather market intelligence
Stay current on Sappi and industry knowledge and participate in training and improvement projects

Requirements

What you’ll need

Minimum 0-2 / 2-5 / 5-7 years of previous sales or other relevant customer-facing experience, dependent upon position
Bachelor’s degree preferred
Comfortable using SAP, Microsoft Office, Outlook, Salesforce, SharePoint, eBusiness tools, and other systems necessary for the role
Attention to detail
Strong communication skills
Follows all policies, procedures, and practices governing Inside Sales operations
Possible travel 1-2 times a year

Benefits

Comp & perks

Possible travel 1-2 times a year
Equal employment opportunity protections
Training and improvement projects to enhance personal, team, and company capability