Strategic Account Manager

Sardine

. Act as the primary point of contact for customers .

Posted 10/14/2026full-timeRemote • CanadaSeniorLead💰 CA$140,000 - CA$220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success within B2B SaaS, with a strong focus on fraud, compliance, and payment solutions. Proficient in translating complex strategies into actionable outcomes while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Account ManagementCustomer SuccessRisk ManagementFraud ComplianceBusiness Intelligence Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API IntegrationProject ManagementAnalytical SkillsNumerical SkillsKPI Monitoring

Soft Skills

Presentation SkillsRelationship BuildingCollaborationCritical ThinkingProcess Improvement Mindset

Industry Keywords

FintechAML/KYCPaymentsFraudCompliance

About the role

Key responsibilities & impact

Act as the primary point of contact for customers
Address day-to-day and strategic customer problems and opportunities
Maximize customer ROI in Sardine's products and services
Build a thorough understanding of Sardine's product, technology, and strategy
Communicate product, technology, and strategy clearly to customers
Translate complex product and technology problems into simple, actionable solutions
Manage solution processes internally and externally
Advise customers on fraud and compliance best practices
Build, monitor, and communicate KPIs to clients
Provide strategic analysis and critical thinking for long-term expansion planning
Collaborate with risk analytics teams to proactively solve new fraud typologies
Communicate findings to customers
Collaborate with risk analytics, data science, integrations, and product teams to address customer risk, fraud, compliance, and payment needs

Requirements

What you’ll need

7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS
Understanding of how customers integrate APIs
Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
Strong presentation skills for virtual and in-person meetings with various stakeholders
Previous customer-facing experience, preferably with a technical product
Exceptional project management skills
Ability to synthesize inputs and balance the needs of multiple stakeholders
Proficiency in using business intelligence tools
Excellent analytical and numerical skills
Ability to translate complex strategies into actionable processes and outcomes
Ability to build relationships and collaborate with others
Process improvement mindset
Ability to attend an in-person interview if requested
Location in Toronto, Ontario, Canada

Benefits

Comp & perks

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Bonus
Equity