Customer Research Specialist

SAS - Scandinavian Airlines

. Design and deliver quantitative and qualitative research projects .

Posted 9/21/2026full-timeSolna • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading quantitative and qualitative research projects, translating complex data into actionable insights, and effectively communicating findings to diverse stakeholders. Proficient in utilizing modern research tools and methodologies to enhance research quality and efficiency.

Highest-signal resume keywords

Quantitative ResearchQualitative ResearchMixed-Method ResearchStakeholder CommunicationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research DesignInsight GenerationStorytellingCampaign EvaluationConcept Testing

Soft Skills

Collaborative Relationship BuildingProactive ApproachCuriosityInfluencing Stakeholders

Tools & Technologies

Modern Research ToolsAutomation ToolsAI-Enabled Tools

Industry Keywords

Customer InsightsConsumer InsightsMarket ResearchUX ResearchBrand Tracking

About the role

Key responsibilities & impact

Design and deliver quantitative and qualitative research projects
Lead mixed-method research from business question through analysis, storytelling, and recommendations
Conduct in-house research and analysis, partnering with agencies when needed
Manage and evolve brand tracking and measurement programs
Support communication, campaign, and concept evaluation
Translate business questions and data into actionable insights and recommendations
Identify consumer, customer, and market trends impacting SAS
Partner with teams across SAS to inform decisions, priorities, and experience improvements
Explore and apply modern research tools and technologies to improve quality, speed, and efficiency
Understand existing research programs, stakeholder priorities, and business challenges
Take ownership of research projects from brief through recommendation and become a trusted partner in translating customer and consumer understanding into business action

Requirements

What you’ll need

A few years of experience within customer insights, consumer insights, market research, UX research, or related fields
Ability to independently lead quantitative, qualitative, and mixed-method research projects from brief to recommendation
Experience with analysis, insight generation, storytelling, and stakeholder communication
Ability to work hands-on with data and research materials
Ability to support communication strategies, campaign evaluation, and concept testing
Ability to communicate complex findings and recommendations clearly to specialist and non-specialist audiences
Ability to balance methodological rigor with business pragmatism
Ability to build collaborative relationships across teams and functions
Ability to influence stakeholders through evidence-based recommendations and customer understanding
Proactive, curious approach and willingness to improve ways of working
Interest in modern research technologies, automation, and AI-enabled tools
Bachelor's or Master's degree in a relevant field

Benefits

Comp & perks

Extensive opportunities for professional development
Discounted travel opportunities around the world with SAS
Health and wellness benefits
Newly renovated gym with complimentary CrossFit and yoga classes
Discounts from a wide range of brands
Discounts on transportation to and from airports, airport shops, hotels, and car rentals
Office restaurant and café
Access to outdoor activities in Hagaparken and Brunnsviken
Free equipment for running, tennis, outdoor gym sessions, kayaking, and stand-up paddling
Non-stop bus service connecting the office to Solna station
Access to commuter trains and cycle paths