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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow platform architecture, including CSM, ITSM, and ITOM, while ensuring compliance with security and performance standards. Proven ability to lead technical direction, collaborate with cross-functional teams, and manage integrations across enterprise systems.
Highest-signal resume keywords
ServiceNow Platform ExperienceCSM, ITSM, ITOM ExpertiseCSDM and CMDB DesignServiceNow CSA CertificationIntegrationHub and JavaScript/Glide API Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ArchitectureFlow DesignerMID Server ArchitectureIntegration DesignTechnical OversightAgile MethodologiesEvent CorrelationService MappingCompliance RequirementsTechnical Debt Analysis
Soft Skills
Strong CommunicationStakeholder EngagementCollaboration
Tools & Technologies
AzureDatadogTaniumServiceNow DevOpsNowAssistAgentic AI
Certifications & Qualifications
ServiceNow CSA CertificationCertified Implementation Specialist in CSMCertified Implementation Specialist in ITSMCertified Implementation Specialist in ITOMCertified Application Developer (CAD)CTA Certification
Industry Keywords
CSDMCMDBGovernance PoliciesAgile Sprint WorkArchitecture Documentation
Tech Stack
Tools & technologiesAzureITSMJavaScriptServiceNow
About the role
Key responsibilities & impact- Serve as technical authority for CSM, ITSM, and ITOM architectures
- Lead scalable, out-of-the-box-compliant ServiceNow solution design and implementation
- Ensure alignment with platform strategy, CSDM, CIS standards, security, performance, and compliance requirements
- Design and guide integrations across Azure, Datadog, Tanium, and other enterprise systems
- Maintain architectural documentation and participate in architecture, configuration control, and governance boards
- Provide technical direction and oversight to developers and administrators
- Collaborate with Business Systems Analysts and Product Owners to plan and prioritize Agile sprint work
- Conduct design and code reviews
- Partner with federated development teams and platform operations on design, configuration, and release management
- Ensure configurations and customizations comply with SAS governance policies and ServiceNow best practices
- Analyze Health Scan results, skipped items, and remediation plans to reduce technical debt
- Support CMDB, service mapping, and event correlation initiatives
- Contribute to the Platform + Product + DevOps operating model
Requirements
What you’ll need- US Citizen required
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
- 8+ years of ServiceNow platform experience
- At least 3 years in an architectural or senior technical lead capacity
- Deep technical expertise in CSM, ITSM, and ITOM
- Expertise in CSDM and CMDB design
- Experience with Flow Designer, JavaScript/Glide API, IntegrationHub, and Service Bridge
- Experience with MID Server architecture and external integrations
- Knowledge of platform security, including ACLs, role design, and data segregation
- Strong communication and stakeholder engagement skills
- ServiceNow CSA certification
- Certified Implementation Specialist certifications in CSM, ITSM, and ITOM
- Certified Application Developer (CAD) certification
- Experience working with hybrid or offshore teams
- Familiarity with ServiceNow DevOps, ATF, and Agile methodologies
- Familiarity with ServiceNow NowAssist and Agentic AI
- CTA certification preferred
Benefits
Comp & perks- Comprehensive medical, prescription, dental and vision plans
- PPO with low annual deductible and copays
- HDHP combined with a health savings account with a contribution from SAS
- Free onsite health care center for employees and family members enrolled in the PPO plan
- Pharmacy shipping prescriptions at no additional charge
- Industry-leading 401k plan
- Tuition Assistance Program and programs and resources to support your development
- Vacation time
- Paid holidays
- U.S. Winter Wellness Break between December 25 and January 1
- Volunteer Time Off
- Parental leave
- Unlimited paid sick days
- Generous childcare benefits for all full-time employees