Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
SAS

Senior ServiceNow Technical Architect

SAS

. Serve as technical authority for CSM, ITSM, and ITOM architectures .

Posted 10/22/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in ServiceNow platform architecture, including CSM, ITSM, and ITOM, while ensuring compliance with governance policies and best practices. Proven ability to lead technical direction, collaborate with stakeholders, and manage integrations across enterprise systems.

Highest-signal resume keywords
ServiceNow Platform ExperienceCSM Architecture ExpertiseITSM Architecture ExpertiseITOM Architecture ExpertiseServiceNow Certified System Administrator

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CSDM DesignFlow DesignerJavaScript/Glide APIIntegrationHubMID Server ArchitecturePlatform SecurityService MappingEvent ManagementCMDB ManagementTag Governance
Soft Skills
Strong CommunicationStakeholder Engagement
Tools & Technologies
AzureDatadogTaniumServiceNow DevOpsAgentic AINowAssist
Certifications & Qualifications
ServiceNow Certified System AdministratorCertified Implementation Specialist - CSMCertified Implementation Specialist - ITSMCertified Implementation Specialist - ITOMCertified Application Developer
Industry Keywords
Technical AuthorityAgile MethodologiesGovernance BoardsConfiguration ControlTechnical Debt Reduction

Tech Stack

Tools & technologies
AzureITSMJavaScriptServiceNow

About the role

Key responsibilities & impact
  • Serve as technical authority for CSM, ITSM, and ITOM architectures
  • Lead design and implementation of scalable, out-of-the-box-compliant solutions
  • Partner with business, solution, domain, and enterprise architecture stakeholders
  • Design and guide integrations across Azure, Datadog, Tanium, and other enterprise systems
  • Maintain architectural documentation
  • Participate in Architecture Review Board, Configuration Control Board, and other governance boards
  • Provide technical direction and oversight to developers and administrators
  • Influence design decisions, ensure code quality, and promote out-of-the-box and DevOps best practices
  • Collaborate with Business Systems Analysts and Product Owners to plan and prioritize Agile sprint work
  • Conduct design and code reviews
  • Partner with federated development teams and platform operations on design, configuration, and release management
  • Ensure configurations and customizations comply with SAS governance policies and ServiceNow best practices
  • Use Health Scan results, skipped-item analysis, and remediation plans to reduce technical debt
  • Support CMDB, service mapping, and event correlation initiatives
  • Contribute to the Platform + Product + DevOps operating model

Requirements

What you’ll need
  • US Citizen required
  • Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
  • 8+ years of ServiceNow platform experience
  • At least 3 years in an architectural or senior technical lead capacity
  • Deep technical expertise in CSM, including Case Management and Workforce Optimization
  • Deep technical expertise in ITSM, including Incident, Change, Problem, and Request
  • Deep technical expertise in ITOM, including Discovery, Service Mapping, Event Management, CMDB, Certificate Management, and Tag Governance
  • Expertise in CSDM and CMDB design
  • Expertise in Flow Designer, JavaScript/Glide API, IntegrationHub, and Service Bridge
  • Expertise in MID Server architecture and external integrations
  • Expertise in platform security, including ACLs, role design, and data segregation
  • Strong communication and stakeholder engagement skills
  • ServiceNow Certified System Administrator (CSA) certification
  • Certified Implementation Specialist certifications in CSM, ITSM, and ITOM
  • Certified Application Developer (CAD) certification
  • Experience working with hybrid or offshore teams
  • Familiarity with ServiceNow DevOps, ATF, and Agile methodologies
  • Familiarity with ServiceNow NowAssist and Agentic AI

Benefits

Comp & perks
  • Comprehensive medical, prescription, dental and vision plans
  • PPO with low annual deductible and copays
  • HDHP combined with a health savings account with a contribution from SAS
  • Onsite Health Care Center free to employees and family members enrolled in the PPO plan
  • Pharmacy shipping prescriptions at no additional charge for employees not local to HQ
  • Industry-leading 401k plan
  • Tuition Assistance Program and programs and resources to support your development
  • Vacation time
  • Paid holidays
  • U.S. Winter Wellness Break between December 25 and January 1
  • Volunteer Time Off
  • Parental leave
  • Unlimited paid sick days
  • Generous childcare benefits for all full-time employees