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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical writing for AI and analytics software, producing clear documentation that adheres to SAS guidelines while utilizing AI tools for content creation. Possesses strong project management and collaboration skills to ensure timely delivery of high-quality documentation.
Highest-signal resume keywords
Technical WritingAI-Powered DocumentationMarkdown and DITAProject ManagementAgile Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical WritingDocumentation DevelopmentContent SynthesisAPI DocumentationConfiguration TechniquesRisk AnalyticsBusiness ApplicationsUse Case DevelopmentAI AssistanceUser Assistance
Soft Skills
Research SkillsPlanning SkillsTime Management
Tools & Technologies
GitHubGitConfluenceJiraOxygenXMLAcrolinx
Industry Keywords
AIAnalyticsEnterprise SoftwareBankingInsuranceRisk Modeling Life CycleInternet of Things
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Create or facilitate creation of documentation supporting the use, administration, and configuration of complex AI and analytics software products
- Produce clear, accurate, and complete documentation complying with SAS writing guidelines
- Develop, manage, or review usage and administration guides, online Help, embedded user assistance, UI messages, API documentation, and videos
- Use auto-generation, AI assistance, AI-powered authoring tools, and synthesize content from multiple sources
- Produce documents and document collections for target audiences
- Develop and test examples ranging from configuration techniques to complex business applications and relevant use cases
- Apply expertise in technical, business, or domain fields to develop meaningful examples
- Demonstrate domain and technical knowledge of assigned products and associated markets
- Support content production involving generative AI, agentic AI, RAG, LLMs, and in-solution AI chatbots
- Ensure documentation supports target personas, product and documentation usability, and customer experience
- Collaborate with product development and professional services teams to gather inputs, communicate status, and deliver quality work on time
- Follow applicable security policies and processes supporting secure software development goals
Requirements
What you’ll need- Bachelor’s degree in communications field or a technical or quantitative field
- An advanced degree in a specific field may be required to support some products
- Typically requires five years of professional experience as a technical writer documenting software, or one year of writing experience and four years of professional experience in a related field or technical/business domain
- Experience with or knowledge of Markdown, DITA, Oxygen, XML, or Acrolinx
- Understanding and use of GitHub, Git, Confluence, or Jira
- Familiarity with Agile methodology and CI/CD development processes
- Experience using AI to create, update, or manage documentation
- Excellent project management, research, planning, and time management skills
- Equivalent combination of related education, training, and experience may be considered in place of the above qualifications
- Knowledge or experience with risk analytics related to banking, insurance, and model life cycle management is a plus
- Sound knowledge in one or more business and technical domains such as analytics, enterprise software, banking and insurance, accounting, risk modeling life cycle, and internet of things is desired
- Applicants must be legally authorized to work in the United States and must not require now or in the future sponsorship for employment visa status
Benefits
Comp & perks- Comprehensive medical, prescription, dental and vision plans
- PPO with low annual deductible and copays
- HDHP combined with a health savings account with a contribution from SAS
- Onsite Health Care Center at HQ, free to employees and family members enrolled in the PPO plan
- Pharmacy shipping prescriptions for no additional charge for employees not local to HQ
- An industry-leading 401k plan
- Tuition Assistance Program and programs and resources to support your development
- Generous vacation time
- A variety of paid holidays
- U.S. Winter Wellness Break between December 25 and January 1
- Volunteer Time Off
- Parental leave
- Unlimited paid sick days
- Generous childcare benefits for all full-time employees
- Flexible work arrangement: hybrid in Cary, North Carolina or remote in North Carolina