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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Incident Management and Site Reliability Engineering, with a strong focus on regulatory compliance and operational resilience. Capable of leading incident response efforts, refining processes, and communicating effectively with technical teams and stakeholders.
Highest-signal resume keywords
Incident ManagementSite Reliability EngineeringRegulatory ComplianceObservability ToolsCloud Infrastructure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementSite Reliability EngineeringRegulatory ComplianceOperational ResilienceIncident ReportingRoot Cause AnalysisDocumentationMonitoring Data AnalysisMicroservice ArchitectureAI Systems
Soft Skills
Clear CommunicationCrisis ManagementLeadershipBriefing ExecutivesCollaboration
Tools & Technologies
SplunkDatadogGrafanaPrometheus
Certifications & Qualifications
ITIL
Industry Keywords
DORAPSD2GDPRISO 27001FinTech
Tech Stack
Tools & technologiesCloudGrafanaPrometheusSplunkSwift
About the role
Key responsibilities & impact- Take command during critical events from initial detection through remediation
- Coordinate incident response to ensure swift action, clear communication, and minimal service disruption
- Own the incident reporting lifecycle for regulatory compliance
- Classify, document, and report incidents in alignment with DORA, PSD2, and GDPR
- Act as a bridge between technical teams and risk/compliance authorities
- Communicate timely and accurate incident updates to leadership, technical teams, and business stakeholders
- Lead blameless post-incident reviews and identify root causes
- Turn post-incident insights into actionable preventative measures
- Refine incident management processes, tooling, and documentation
- Analyze monitoring data to identify trends and weaknesses
- Collaborate with engineering teams to improve platform stability and prevent user impact
Requirements
What you’ll need- 3–5+ years of dedicated experience in Incident Management, Site Reliability Engineering (SRE), or a similar technical operations role within a high-growth tech or FinTech environment
- Practical experience managing and documenting incidents in highly regulated environments
- Understanding of strict reporting timelines and operational resilience mandates such as DORA, ISO 27001, or PSD2
- Comfortable discussing cloud infrastructure, microservice architectures, and AI systems
- Hands-on experience with observability tools such as Splunk, Datadog, Grafana, or Prometheus
- Proven ability to direct technical teams during a crisis
- Ability to brief executives concisely
- Ability to write clear, factual documentation for internal post-mortems and external audits
- Monthly travel to the Milan office required
- Relevant technical or service management certifications such as ITIL are a bonus
Benefits
Comp & perks- Private insurance for you and your family
- Psychological support with Serenis
- Mental health workshops
- Stock Option Plan
- Meal vouchers
- Relocation support if moving countries
- Professional development programs
- Internal mobility
- Language courses with Preply
- Unlimited PTO
- Hybrid working policy
- Flexible working hours
- Enhanced parental leave
- Additional leave for child sickness