Advisor, Supporter Engagement – Fundraising

Save the Children US

. Develop strategies to engage and retain supporters and manage the direct-response marketing retention and fundraising program, primarily through direct mail .

Posted 9/18/2026full-timeWashington • Connecticut • United StatesMid-LevelSenior💰 $74,800 - $102,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing direct-response marketing strategies, particularly in direct mail fundraising, while effectively managing campaigns and fostering team collaboration. Proven ability to analyze performance metrics and enhance donor retention and engagement through strategic planning and operational efficiency.

Highest-signal resume keywords

Direct Mail ExperienceFundraising ExperienceCampaign ManagementSalesforce CRMAdvanced Microsoft Office Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Direct Mail FundraisingCampaign SegmentationData ProcessingBudget ManagementPerformance Metrics Analysis

Soft Skills

Leadership SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsCommunication Skills

Tools & Technologies

Salesforce Marketing CloudAdobe SuiteMicrosoft Office Suite

Industry Keywords

Non-Profit ExperienceOmni-Channel Campaign PlanningSupporter EngagementDonor RetentionDiversity and Inclusion

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop strategies to engage and retain supporters and manage the direct-response marketing retention and fundraising program, primarily through direct mail
Collaborate with stakeholders to deliver a cohesive supporter experience across channels
Maximize mission-support revenue and deliver short-term KPIs and long-term retention and lifetime-value metrics
Develop and oversee mass-market supporter retention and fundraising direct-marketing strategies
Increase donor retention, lifetime value, mid-level and legacy progression, and long-term supporter engagement
Manage creative agency, production, and data-processing partner relationships and performance
Manage annual and campaign-level plans, including house-file mailings, welcome journeys, sustainer conversion, reactivation, cultivation, emergency-response fundraising, and donor-development programs
Coordinate schedules with printers, creative agencies, data processors, and internal teams
Create and implement campaign segmentation and testing strategies
Represent direct-mail fundraising in integrated campaign planning and cross-functional initiatives
Lead day-to-day execution of direct-response marketing campaigns
Streamline processes and improve operational effectiveness
Track creative updates and changes between Save the Children and external vendors
Lead legal approvals for projects, campaigns, and materials
Manage campaign matrices, appeals, and data requests for IT
Manage lettershop instructions and ensure accurate data processing and campaign scheduling
Create and monitor budgets and spending
Maintain reports, dashboards, and benchmark reports on key metrics
Author the monthly direct-mail channel report covering acquisition and retention performance
Advise senior leadership and extended teams on campaign strategy and supporter cultivation
Complete ad-hoc assignments
Supervise the Lead Associate, Sustainer Experience & Retention
Train, develop, coach, lead, and supervise staff while fostering diversity, inclusion, and belonging

Requirements

What you’ll need

Minimum of a bachelor’s degree or equivalent experience
At least 5 years of relevant experience
Demonstrated direct mail experience
Demonstrated fundraising experience
Proven leadership, interpersonal, and motivation skills
Ability to provide advice, guidance, and management of several campaigns and programs
Ability to successfully deliver work under deadlines and competing priorities
Proven organizational and time management skills
Advanced Microsoft Office skills, including Outlook, Word, and Excel
Advanced Adobe skills
Ability to work in a cross-cultural environment
Professional proficiency in the MS Office suite
Professional proficiency in spoken and written English
Ability to communicate and collaborate effectively with individuals and teams at all levels, internally and externally
Previous non-profit experience preferred
Experience with omni-channel campaign planning preferred
Experience with Salesforce CRM and Salesforce Marketing Cloud preferred

Benefits

Comp & perks

Flexible schedules
Generous PTO
11 paid holidays plus 2 floating holidays
Hybrid working opportunities
Health care, dental and vision coverage for you and your family
Paid caregiver, parental/adoption, critical child illness, and fertility leaves/benefits
Employee Rewards Program
Annual merit increases and/or additional incentives for eligible employees
Retirement savings plan with employer contributions after one year
15 safety and wellness days annually, or 8 prorated days if hired on or after July 1
Mental health benefits and support through Calm and company-hosted events
Employee Assistance Program with free and confidential assessments, short-term counseling, referrals, and follow-up services
Internal and external learning and development opportunities
Mentorships
Training, support, and information to reduce employee safety and security risk exposure