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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in food quality assurance with a focus on customer engagement and regulatory compliance. Proficient in managing product data and leading quality initiatives while ensuring effective communication across diverse stakeholders.
Highest-signal resume keywords
Food Quality AssuranceProduct Data ManagementRegulatory ComplianceCustomer EngagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Data GovernanceRegulatory MonitoringData AnalysisDigital Tools ImplementationCustomer AuditsProduct DevelopmentQuality Data MaintenanceInformation Systems ProjectsFood ScienceFood Engineering
Soft Skills
Attention to DetailAnalytical SkillsWritten CommunicationInterpersonal SkillsStakeholder Management
Tools & Technologies
PIMERPDMS
Industry Keywords
Chocolate IndustryCustomer Quality RequestsQuality AssuranceCustomer ComplaintsDigitalization of Quality Tools
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Coordinate the process for handling customer quality requests
- Support the Sales teams and advise customers on product-related quality matters
- Act as the link between customers and production sites to monitor customer complaints
- Lead customer audits
- Monitor regulatory developments concerning requirements applicable to products
- Contribute to the implementation of regulatory compliance actions
- Participate in product development and/or improvement projects
- Ensure the reliability, consistency, and ongoing maintenance of product quality data
- Define and facilitate quality data governance rules with contributing departments (R&D, Procurement, Marketing, and IT)
- Complete customer platforms and questionnaires and ensure the consistency of the information provided
- Contribute to the digitalization of quality tools
- Supervise one or two team members responsible for monitoring labeling in the European region and handling customer requests
Requirements
What you’ll need- Master’s degree (Bac+5 equivalent) in Food Science or Food Engineering
- At least 3–5 years of experience in food quality assurance involving customer-facing responsibilities, ideally in the chocolate industry
- Strong interest in data and digital tools
- Experience with product data management (PIM, ERP, or DMS) or information systems projects is a significant advantage
- Previous management experience is preferred
- Professional proficiency in English is essential
- Strong attention to detail, analytical and summarization skills
- Excellent written communication skills
- Strong interpersonal skills and the ability to work with all types of stakeholders (customers, auditors, and internal teams)
Benefits
Comp & perks- B Corp-certified company
- Safe and healthy working environment
- Equitable career opportunities
- Equal access to employment
- Parental support
- Non-discrimination and equal opportunity policy
- Hybrid working