Bilingual Insurance CSR

Savvital

. Handle incoming customer calls and respond to routine insurance-related inquiries .

Posted 10/30/2026full-timeRemote • PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Cantonese and Mandarin while effectively communicating in English, with strong customer service skills in handling insurance-related inquiries and policy changes. Proficient in using agency management systems and maintaining accurate customer records.

Highest-signal resume keywords

Fluency In CantoneseFluency In MandarinCustomer Service ExperienceAgency Management SystemsInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ChangesInsurance QuotationsCustomer Record ManagementAttention To DetailProblem-Solving Skills

Soft Skills

Strong Phone EtiquetteProfessional CommunicationOrganizational SkillsCustomer-Focused Approach

Tools & Technologies

HawkSoftAgency Management SoftwareCarrier Portals

Industry Keywords

Personal Lines InsuranceAuto InsuranceHome InsurancePolicy Servicing

About the role

Key responsibilities & impact

Handle incoming customer calls and respond to routine insurance-related inquiries
Process policy changes, including adding or removing vehicles and drivers and updating customer information
Assist with preparing insurance quotes and gathering information for policy applications
Communicate with insurance carriers in English to request information, process changes, and follow up on policy matters
Direct incoming calls to appropriate team members or departments
Assist Cantonese- or Mandarin-speaking customers while communicating professionally in English with internal teams and carriers
Maintain accurate customer records, document interactions, and update policy information in the agency management system
Follow up on customer requests, policy changes, and pending service matters
Use agency management software and carrier portals to manage customer information and process routine service requests

Requirements

What you’ll need

Fluency in spoken Cantonese or Mandarin is required; Cantonese is strongly preferred
Professional-level English communication skills, including speaking with insurance carriers and handling written correspondence
Previous experience in customer service, call center operations, client support, or an administrative role
Strong phone etiquette and confidence handling customer conversations
Excellent attention to detail when managing customer records and policy information
Ability to handle multiple requests while maintaining accuracy and organization
Strong problem-solving skills and a customer-focused approach
Comfortable learning new software, agency management systems, and carrier portals
Availability to work the full required schedule in Pacific Time
Stable internet connection and a quiet, professional remote working environment
Previous insurance industry experience, particularly Personal Lines insurance, preferred but not mandatory
Familiarity with auto and home insurance policies, endorsements, and policy servicing preferred
Experience handling vehicle or driver additions and removals, policy changes, and insurance quotations preferred
Previous experience using HawkSoft or other Agency Management Systems preferred
Familiarity with insurance carrier portals and policy administration processes preferred
Fluency in both Cantonese and Mandarin preferred

Benefits

Comp & perks

Allowances for internet, electricity, and wellbeing
Comprehensive medical insurance
Performance-based incentives
Company-wide success bonuses
Annual bonus
Performance increments
Remote working environment