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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer orders, coordinating production workflows, and sourcing products while maintaining accurate records in ERP systems. Proficient in liaising with suppliers and addressing order discrepancies to ensure timely delivery of promotional products.
Highest-signal resume keywords
Order ManagementERP Systems ExperienceVendor LiaisonProduction Workflow CoordinationPromotional Products Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order TrackingProduct SourcingPricing ComparisonArtwork CoordinationInvoice ResolutionScreen PrintingEmbroideryLaser EngravingAccounting ReconciliationShipping Logistics
Soft Skills
Exceptional Written CommunicationSelf-DrivenProject Management
Tools & Technologies
SagePrintPLANRASIESPPromoStandards
Industry Keywords
Promotional ProductsCommercial PrintingBranded MerchandiseOrder LifecycleSetup ChargesProof ApprovalsLead TimesDecoration MethodsVector Artwork
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Track and manage customer orders from request through delivery
- Maintain accurate SKUs, quantities, specifications, artwork, and setup fees in internal systems
- Proactively address potential order delays
- Source products according to client specifications, turnaround times, and budgets
- Compare vendor pricing and verify stock availability
- Identify alternatives for backordered or over-budget items
- Liaise directly with suppliers and decorators
- Request RFQs and clarify production requirements
- Coordinate artwork revisions
- Resolve invoice and pricing discrepancies
- Manage production workflows, including proof approvals and imprint methods such as screen printing, embroidery, and laser engraving
- Track shipping dates to meet hard deadlines
- Issue purchase orders and generate order documentation
- Assist with basic accounting reconciliation
- Organize digital files within ERP systems including Sage and PrintPLANR
Requirements
What you’ll need- Direct experience working with promotional product distributors, commercial printers, screen printers, embroidery shops, or print brokers
- Hands-on experience with industry ERPs and sourcing databases
- Sage or PrintPLANR experience highly preferred
- Experience with similar systems such as ASI, ESP, or PromoStandards is a major plus
- Clear understanding of setup charges, proof approvals, lead times, decoration methods, vector artwork requirements, and freight/shipping logistics
- Exceptional written and verbal English skills
- Self-driven professional who independently follows up on outstanding vendor items and keeps projects moving without micro-management
- Experience with promotional products, branded merchandise, and commercial printing order lifecycles
- Ability to support night-shift operations
Benefits
Comp & perks- Premium Internet allowance
- Electricity allowance
- Wellbeing allowance
- Comprehensive health coverage
- Performance bonuses based on individual targets and account retention metrics
- Regular performance-based salary increments
- Clear vertical career progression