Associate Project Manager – Retention Campaign Specialist

SCAN

. Support the planning, coordination, execution, and delivery of retention and renewal campaigns across markets.

Posted 9/23/2026full-timeLong Beach • California • United StatesJuniorMid-Level💰 $80,300 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and campaign coordination capabilities, with proficiency in preparing and maintaining project plans, timelines, and documentation. Exhibits excellent communication and problem-solving skills to effectively collaborate with cross-functional teams and support campaign execution.

Highest-signal resume keywords

Project ManagementCampaign CoordinationMicrosoft Office SuiteProblem-Solving SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningCampaign ExecutionData AnalysisDocumentation ManagementTimeline Tracking

Soft Skills

Communication SkillsInterpersonal SkillsLeadership SkillsOrganizational SkillsJudgment

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft AccessMicrosoft OutlookMicrosoft TeamsMicrosoft VisioSQL

Industry Keywords

HealthcareHealth PlanMember RetentionCampaign LogisticsOperations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support the planning, coordination, execution, and delivery of retention and renewal campaigns across markets.
Prepare and maintain campaign plans, timelines, trackers, project documentation, outreach schedules, and status reports.
Coordinate end-to-end campaign logistics, including member files, outreach readiness and training, tracking needs, workflow alignment, and follow-up activities.
Partner with Retention Specialists, Data & Analytics, Product, Pharmacy, Member Services, Sales, and other cross-functional teams to support campaign execution, issue resolution, and follow-up needs.
Maintain campaign trackers documenting member lists, outreach status, completion progress, participation, outcomes, risks, dependencies, and next steps.
Review campaign requirements, identify interdependencies, coordinate work activities and schedules, and ensure assigned tasks are completed according to established timelines.
Monitor campaign progress, identify and escalate barriers, delays, or risks, and support resolution within predefined guidelines and structured plans.
Compile post-campaign results, including participation, outreach completion, retention outcomes, member feedback themes, lessons learned, and recommended improvements.
Identify opportunities to improve future campaigns through trend review, process documentation, issue tracking, and post-campaign analysis.
Support market-specific and national campaigns as assigned, ensuring consistent execution, communication, documentation, and reporting across workstreams.
Actively support the achievement of SCAN’s Vision and Goals.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience.
0-2 years of project management, campaign coordination, operations, sales support, or member retention experience or related experience in the healthcare, health plan, or related industry experience required.
1-2 years of leadership, project coordination, workstream coordination, or related experience preferred.
Certifications deemed reasonable to function at this level preferred.
Basic leadership skills with the ability to coordinate work efforts, follow up on deliverables, and support cross-functional teams.
Good problem-solving skills, including the ability to identify risks, barriers, and dependencies and escalate issues appropriately.
Excellent written and verbal communication and interpersonal skills with the ability to work effectively with internal stakeholders and cross-functional partners.
Ability to prepare and maintain project plans, timelines, trackers, documentation, and status reports.
Ability to support planning, coordination, execution, and documentation within structured plans and predefined guidelines.
Ability to exercise judgment in selecting methods, techniques, and approaches for obtaining results within established parameters.
Ability to track progress against milestones, organize campaign details, and communicate updates clearly and accurately.
Ability to compile, review, and summarize campaign results, member feedback themes, and recommended improvements.
Ability to manage competing priorities, coordinate schedules, and follow through on time-sensitive deliverables.
Ability to maintain confidentiality and handle member, campaign, and business information with discretion.
Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Teams), Visio, and SQL are required.
Ability to pass a background check.

Benefits

Comp & perks

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
Inclusive benefits
Equal pay programs
Employee resource groups