Care Coordinator – Health Plan

SCAN

. Perform assessments and screenings to determine and provide appropriate interventions and referrals .

Posted 9/21/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in motivational interviewing techniques and effective communication to address member concerns while coordinating care and services. Possesses a foundational understanding of healthcare regulations and community resources to support positive health outcomes.

Highest-signal resume keywords

Motivational Interviewing TechniquesHealthcare Customer ServiceMicrosoft Office SkillsCritical Thinking SkillsKnowledge of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment and ScreeningCare CoordinationDocumentation SkillsUnderstanding of CMS RegulationsKnowledge of Local Community Resources

Soft Skills

Interpersonal SkillsWritten Communication SkillsVerbal Communication SkillsOrganizational SkillsEmpathy

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

HealthcareAccess-to-Care IssuesConfidentialityMultidisciplinary Team CollaborationSeniors Services

About the role

Key responsibilities & impact

Perform assessments and screenings to determine and provide appropriate interventions and referrals
Act as a triage and starting point of contact with members, providers, and medical groups for administration of benefits/programs and troubleshooting access issues
Use motivational interviewing techniques to understand and address member goals and concerns
Coordinate care and services using member benefits and community resources
Address and resolve access-to-care issues to support better health outcomes and a positive member experience
Complete timely and accurate documentation, including assessments, care plans, service plans, and case notes, across multiple computer systems
Coordinate care and services with county offices and governmental agencies as needed
Demonstrate critical thinking to resolve issues with members, providers, and vendors
Exhibit professionalism and empathy in interactions with members and provider partners
Follow department procedures, workflows, job aids, and training materials
Refer complex issues to higher-level staff while handling basic issues under direct supervision
Support SCAN’s Vision and Goals and perform other duties as assigned

Requirements

What you’ll need

High School Diploma required
0-3 years working in healthcare/customer service
Experience using motivational interviewing techniques to understand and accurately address member concerns
Ability to work in an environment where continuous coaching and feedback is the standard practice
Basic interpersonal skills, including excellent written and verbal communication skills
Basic organizational skills
Basic critical thinking skills
Ability to collaborate effectively within a multidisciplinary team
Ability to appropriately maintain confidentiality
General understanding of CMS and DHCS regulations
General knowledge of medical terminology and abbreviations
General knowledge of local community resources for seniors
Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams) are required
Spanish strongly preferred: conversational oral, reading, and writing
Background check required

Benefits

Comp & perks

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day
Inclusive benefits and employee resource groups