Care Coordinator – Health Plan

SCAN

. Assess and screen members to determine and provide appropriate interventions and referrals .

Posted 9/21/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in motivational interviewing techniques to effectively assess and address member concerns while coordinating care and services. Exhibits strong communication, organizational, and critical thinking skills to enhance member experience and support health outcomes.

Highest-signal resume keywords

Motivational InterviewingHealthcare Customer ServiceMicrosoft Office SkillsCritical ThinkingKnowledge of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AssessmentCare PlanningService PlanningCase Note DocumentationUnderstanding of CMS RegulationsUnderstanding of DHCS RegulationsKnowledge of Community Resources

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationOrganizational SkillsEmpathy

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

HealthcareMember ExperienceAccess-to-Care IssuesConfidentialityMultidisciplinary Team Collaboration

About the role

Key responsibilities & impact

Assess and screen members to determine and provide appropriate interventions and referrals
Serve as a triage and starting point of contact with members, providers, and medical groups for administration of benefits/programs and troubleshooting access issues
Use motivational interviewing to understand and address member goals and concerns
Coordinate care and services using member benefits and community resources
Address and resolve access-to-care issues to support health outcomes and member experience
Complete timely and accurate assessments, care plans, service plans, and case notes in multiple computer systems
Submit documentation within established timeframes and follow department procedures and training materials
Apply critical thinking to resolve issues with members, providers, and vendors
Coordinate with county offices and governmental agencies as needed
Exhibit professionalism and empathy in member and provider interactions
Perform work under direct supervision, handling basic issues and referring complex issues to higher-level staff
Support SCAN’s Vision and Goals
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma required; some college preferred
0-3 years working in healthcare/customer service
Ability to use motivational interviewing techniques to understand and accurately address member concerns
Ability to work in an environment where continuous coaching and feedback is the standard practice
Basic interpersonal skills, including excellent written and verbal communication skills
Basic organizational skills
Basic critical thinking skills
Ability to collaborate effectively within a multidisciplinary team
Ability to appropriately maintain confidentiality
General understanding of CMS and DHCS regulations
General knowledge of medical terminology and abbreviations
General knowledge of local community resources for seniors
Spanish strongly preferred: conversational (oral), reading, and writing
Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams) are required
Background check is required

Benefits

Comp & perks

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
Equal pay, employee resource groups, inclusive benefits, and more