Grievances and Appeals Coordinator

SCAN

. Coordinate the work of a team of Member Services Representatives providing customer service to members and associated individuals and groups .

Posted 9/22/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates comprehensive knowledge of Grievances and Appeals while providing exceptional customer service and maintaining accurate membership records. Capable of leading and mentoring a team, addressing complex issues, and utilizing advanced Microsoft Office skills effectively.

Highest-signal resume keywords

Grievances And Appeals KnowledgeCustomer Service SkillsLeadership And MentoringAdvanced Microsoft Office SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Grievances And Appeals KnowledgeBasic Technical SkillsMembership Database ManagementPolicy AdministrationProblem-Solving Skills

Soft Skills

Good Communication SkillsInterpersonal SkillsAbility To Work Under Minimal Supervision

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

Member ServicesMembership Status VerificationMember RetentionService Provider ReferralBackground Check

About the role

Key responsibilities & impact

Coordinate the work of a team of Member Services Representatives providing customer service to members and associated individuals and groups
Ensure member inquiries are addressed and members are referred to appropriate service providers
Administer policies and procedures for verifying member identity, membership status, and entitlement to services
Maintain current and accurate membership databases and records
Suggest new service offerings or revisions to existing programs based on member feedback or gaps in coverage
May participate in member retention or renewal efforts
Support SCAN’s Vision and Goals
Perform other duties as assigned

Requirements

What you’ll need

0-3 years of related experience in Grievances and Appeals
High school diploma or equivalent experience required
Comprehensive knowledge of grievance and appeals
Customer service skills
Ability to perform work under minimal supervision
Ability to handle complex issues and problems, referring only the most complex issues to higher-level staff
Ability to provide leadership, coaching, and/or mentoring to a subordinate group; may act as a lead or first-level supervisor
Basic technical skills for the functional area
Basic problem-solving skills
Good communication and interpersonal skills
Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams)
Background check required
IKA, MHK, or QNXT experience preferred

Benefits

Comp & perks

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!