Grievances and Appeals Triage Specialist

SCAN

. Implement, analyze, and continuously improve an ERP system .

Posted 9/22/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in ERP system implementation and improvement, with a focus on CTM and FCR processes. Capable of assessing functional requirements and providing user support while effectively communicating with cross-functional teams.

Highest-signal resume keywords

ERP System ImplementationCTM and FCR TrackingUser Acceptance TestingDebugging SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP Integration MethodologiesFunctional Requirements AssessmentBasic Technical SkillsProblem-Solving SkillsDocumentation Skills

Soft Skills

Good Communication SkillsInterpersonal Skills

Tools & Technologies

MS OfficeVisioTeams

Certifications & Qualifications

Associate's DegreeTechnical Degree

Industry Keywords

Grievance and AppealsMedicare Advantage

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Implement, analyze, and continuously improve an ERP system
Focus on CTM and FCR work and tracking
Assess functional requirements and initiate complex installations of ERP technologies meeting interdepartmental needs
Ensure cross-functional access to systems
Use ERP integration methodologies to map business processes to ERP modules, typically with assistance from consultants or vendors
Administer user acceptance testing
Communicate with programmers and specialists regarding file design, testing, debugging, storage, access, and related activities
Document, deliver, and administer training and related materials to end users
Provide system support following implementation when needed
Support SCAN’s Vision and Goals
Perform other duties as assigned

Requirements

What you’ll need

0-3 years of related (Grievance and Appeals, and ERP systems) experience
Prior experience in handling CTM and FCR work and tracking on a Medicare Advantage Grievances and Appeals team is highly desirable
Associate's Degree or Technical Degree or equivalent experience
Performs work under direct supervision
Handles basic issues and problems, and refers more complex issues to higher-level staff
Possesses beginning to working knowledge of subject matter
Basic technical skills for functional area
Debugging skills
MS Office (Word, Excel, PowerPoint, Outlook, Teams)
Visio
Basic problem-solving skills
Good communication and interpersonal skills
Background check required

Benefits

Comp & perks

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year
1 floating holiday
1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
Inclusive benefits
Equal pay programs
Employee resource groups