Manager, Digital Acceleration

SCAN

. Lead end-to-end agile service design projects, including research planning and execution, experience and service design, requirements and feature definition, and phase 1 implementation.

Posted 10/26/2026full-timeLong Beach • California • United StatesMid-LevelSenior💰 $125,400 - $172,780 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end service design projects, utilizing human-centered design methodologies, journey mapping, and stakeholder engagement to enhance member experiences. Proficient in managing cross-functional teams and aligning priorities through effective communication and analytical skills.

Highest-signal resume keywords

Experience DesignService DesignHuman-Centered DesignJourney MappingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Experience DesignService DesignJourney MappingService BlueprintingParticipatory ResearchAnalytical SkillsProblem-Solving SkillsDocumentation SkillsProject ImplementationAttention to Detail

Soft Skills

Oral CommunicationWritten CommunicationPresentation SkillsFlexibilityCollaboration

Tools & Technologies

Microsoft Office SuiteVisioSQL

Industry Keywords

Health PlanAgile Service DesignCross-Functional TeamsMember ExperienceOperational Workflows

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead end-to-end agile service design projects, including research planning and execution, experience and service design, requirements and feature definition, and phase 1 implementation.
Design and evolve member experiences through research, analytics, and journey-based thinking.
Facilitate cross-functional workshops with business, product, and IT teams.
Use member data, journey mapping, and stakeholder input to align priorities and design direction.
Create service blueprints, storyboards, journey maps, experience maps, and feature-development deliverables.
Serve as operational owner for key programs, translating vision and strategy into deliverable features.
Clarify requirements, identify potential abrasion, guide and manage vendors, document processes and operational workflows, and manage issues.
Build executive engagement and communication through leadership presentations, research synthesis, and program updates.
Engage with Marketing, Pharmacy, Product, Member Services, and IT across SCAN.
Represent business and technical perspectives and communicate design rationale through storytelling and presentations.
Champion SCAN’s mission and ways of working; encourage open dialogue, shared ownership, and continuous learning.
Support SCAN’s Vision and Goals.
Lead 2–3 initiatives concurrently using human-centered design, systems thinking, data, and experimentation.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience in User Experience, Business Strategy, Social Sciences.
5 or more years of Experience Design or Service Design.
3 or more years of experience with health plan.
Experience with project and / or plan implementation, managing multiple stakeholders with different priorities and moving a cross-functional team towards the same goal in terms of execution.
Strong analytical and problem-solving skills with attention to detail.
Highly developed oral and written communications skills; strong presentation skills.
Ability to excel in an ambiguous environment, flexing to new priorities.
Ability to manage multiple priorities in tandem and flex between projects.
Proven track record applying human-centered design methodologies to complex service challenges, including journey mapping, service blueprinting, and participatory research.
Ability to document processes and analyses for reference/re-use.
Advanced Microsoft Office Suite, Visio, and SQL skills.
Background check required.

Benefits

Comp & perks

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year
1 floating holiday
1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
Mostly Remote work mode