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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Utilization Management and Medical Case Management, with a strong focus on regulatory compliance and quality of care. Proficient in coordinating complex medical needs and collaborating with interdisciplinary teams to ensure effective patient outcomes.
Highest-signal resume keywords
California RN LicenseUtilization Management ExperienceMedical Case Management CertificationKnowledge of Medicare/Medi-CalICD-9, HCPCS, and CPT Coding Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Utilization ManagementCase ManagementMedical Necessity AssessmentEvidence-Based Criteria ApplicationData EntryAnalytical SkillsProblem-Solving SkillsDocumentation MaintenanceCare CoordinationPatient Advocacy
Soft Skills
Verbal CommunicationWritten CommunicationMultitaskingRelationship BuildingTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Certifications & Qualifications
California RNCPUM CertificationCPUR Certification
Industry Keywords
Managed CareCalifornia Managed Care IndustryFederal Healthcare RegulationsState Healthcare RegulationsHealth Plan Contracting
About the role
Key responsibilities & impact- Promote and support the quality, medical necessity, and cost effectiveness of care and services under state and federal regulations and Medical Policy
- Support utilization management processes related to coverage decisions and requests for items and services
- Conduct pre-service and concurrent reviews using established guidelines in collaboration with the Medical Director
- Apply case management principles to coordinate complex medical needs, care, and services
- Ensure inpatient, outpatient, and other services are delivered at the right time, level of care, and location
- Issue determinations within required regulatory timeframes
- Collect relevant information and apply evidence-based criteria, regulations, Medical Policy, DOFR, and member eligibility requirements
- Escalate requests to the Medical Director for secondary review when criteria are not met
- Manage complex cases through assessment, planning, implementation, coordination, advocacy, monitoring, and evaluation
- Prepare and deliver case presentations; participate in case rounds and interdisciplinary team meetings; incorporate recommendations into care plans
- Assist members requiring urgent or emergent out-of-network or out-of-area medical and behavioral health services
- Authorize stabilization services and transition members back to the SCAN network when appropriate
- Facilitate safe and effective inpatient discharges by communicating member needs to care team members
- Make referrals to clinical programs based on established criteria
- Address urgent member quality or access issues through the Quality of Care process
- Escalate workflow barriers to the supervisor or manager
- Maintain documentation and data-entry requirements
- Answer and return calls and correspondence according to telephone standards
- Build professional relationships with providers and internal and external partners while maintaining confidentiality
- Maintain professional and technical knowledge through education, publications, networking, and professional societies
- Support SCAN’s vision and goals
- Perform other duties as assigned
Requirements
What you’ll need- Part-time temporary role for approximately 3–6 months
- California RN required
- Nursing degree required
- Current and active California RN required
- CPUM or CPUR or other Medical Case Management certification preferred, or willingness to attain such certification within 2 years
- 3+ years of experience in medical-surgical nursing
- 3+ years of Utilization Management/Prior Authorization experience in a Managed Care medical group, IPA, or managed care setting
- Knowledge of the California managed care industry and Medicare/Medi-Cal required
- Knowledge of federal and state healthcare mandates and regulations
- Health plan and vendor contracting knowledge
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to multitask and work closely with department RNs
- Ability to work well in a fast-paced and dynamic environment
- ICD-9, HCPCS, and CPT coding knowledge
- Background check required
Benefits
Comp & perks- Excellent 401(k) Retirement Saving Plan with employer match
- Remote Work Mode
- Opportunity to become part of a team that makes a difference to members and the community
- Inclusive benefits and programs
- Equal pay initiatives
- Employee resource groups
