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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare operations, provider network management, and performance improvement initiatives, with a strong ability to develop actionable strategies and reports that drive operational excellence. Proficient in project management methodologies and data analytics to support decision-making and enhance provider engagement.
Highest-signal resume keywords
Healthcare OperationsProvider Network ManagementPerformance Improvement ProgramsProject Management MethodologiesData Analytics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance MonitoringDashboard DevelopmentReport DevelopmentOperational TransformationBusiness Process RedesignQuantitative AnalysisMarket AssessmentOpportunity AnalysisChange ManagementStrategic Project Support
Soft Skills
Excellent Communication SkillsStrong OrganizationPrioritizationInfluencing StakeholdersCollaboration
Tools & Technologies
Microsoft Office SuiteReporting ToolsDashboarding ToolsPerformance Monitoring Tools
Industry Keywords
Medicare AdvantageValue-Based CarePopulation HealthManaged CareHealthcare Delivery Systems
About the role
Key responsibilities & impact- Support development, implementation, and ongoing management of initiatives designed to improve market and provider performance
- Coordinate initiatives across quality, growth, member experience, access to care, risk adjustment, and cost management
- Translate strategic objectives into actionable workplans, timelines, and deliverables
- Develop dashboards, scorecards, and reporting tools tracking market and provider performance
- Monitor performance trends and identify emerging risks and improvement opportunities
- Develop, maintain, and update standardized playbooks, best practices, and operational procedures
- Support provider engagement activities, performance reviews, training programs, and improvement initiatives
- Develop provider-facing reports, presentations, and performance materials
- Lead complex cross-functional projects, facilitate meetings, track milestones, manage risks, and ensure deliverables are completed
- Conduct research and analysis on network performance, provider engagement, market dynamics, competitive intelligence, and operational effectiveness
- Develop recommendations, market assessments, opportunity analyses, and business cases
- Support market expansion evaluations, provider service model enhancements, operational improvements, and strategic projects
- Monitor vendor deliverables, performance metrics, and project outcomes
- Support training, communications, and change management activities
- Promote operational consistency and knowledge sharing across markets
- Actively support SCAN’s Vision and Goals
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree or equivalent experience
- 5+ years of experience in healthcare operations, provider network management, managed care, value-based care, consulting, population health, or related industries
- Experience managing complex cross-functional projects and enterprise initiatives
- Experience supporting performance improvement programs and operational excellence efforts
- Knowledge of Medicare Advantage, provider networks, healthcare delivery systems, or health plan operations
- Experience using data and analytics to identify business opportunities and support decision-making
- Demonstrated ability to develop reports, presentations, dashboards, and executive-ready materials
- Experience collaborating with provider organizations, health systems, delegated entities, or healthcare stakeholders
- Strong understanding of project management methodologies and change management principles
- Experience supporting technology implementations, business process redesign, or operational transformation initiatives
- Proven ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills, including executive-level presentation development
- Strong organization, prioritization, and project management capabilities
- Strong analytical and quantitative skills with the ability to interpret complex data
- Ability to influence stakeholders and drive execution without direct authority
- Proven ability to manage multiple initiatives simultaneously and meet deadlines
- Ability to synthesize market intelligence, competitive insights, provider performance data, and operational considerations into clear recommendations and business cases
- Experience developing scalable processes, playbooks, and operating procedures
- Advanced proficiency with reporting, dashboarding, and performance monitoring tools
- Advanced Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook, Teams) required
- Background check required
Benefits
Comp & perks- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
- Excellent 401(k) Retirement Saving Plan with employer match and contribution
- Robust employee recognition program
- Tuition reimbursement
- Inclusive benefits
- Equal pay programs
- Employee resource groups