Supervisor, Patient Registration

Scarborough Health Network

. Oversee, direct and coordinate daily activities of Centralized outpatient Registration and Emergency Registration for all three Scarborough Health Network locations .

Posted 10/14/2026full-timeScarborough • CanadaMid-LevelSenior💰 CA$47 - CA$54 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Access operations, including Registration and Scheduling, while utilizing EPIC systems for data analysis and optimization. Proven ability to lead teams, develop training materials, and enhance patient experience through effective communication and problem-solving.

Highest-signal resume keywords

Patient Access Operations ManagementEPIC Clinical Information System ProficiencyTeam Leadership in HealthcareProcess Improvement and Change ManagementTraining Development and Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationPatient SchedulingData AnalysisProcess OptimizationBudget ManagementSOP DevelopmentLEAN MethodologyMicrosoft Office ProficiencyStaff Performance ManagementClinical Information Systems

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProblem-SolvingCoaching and MentoringInitiative

Industry Keywords

Healthcare SettingPatient AccessCustomer ServicePatient ExperienceChange Management

About the role

Key responsibilities & impact

Oversee, direct and coordinate daily activities of Centralized outpatient Registration and Emergency Registration for all three Scarborough Health Network locations
Work with front-line staff, clients and management to ensure timely and efficient registration services and excellent customer service
Provide support and supervision for Patient Access functions, including Registration and Centralized Patient Scheduling
Support transformation and optimization projects across Patient Access functions to increase organizational efficiencies and improve patient experience
Supervise day-to-day Patient Access operations and provide first-line staff support
Support recruitment, retention, scheduling, coaching/development and performance management of frontline staff
Use EPIC registration, scheduling and volume data to update staffing requirements
Support budget management through scheduling and resource allocation
Ensure appropriate staffing mix to reduce turnover and overtime
Use LEAN approach for supplies management
Support Patient Access optimization projects aligned with corporate strategic initiatives
Monitor processes and identify optimization opportunities using EPIC data and dashboard reporting
Collaborate with Patient Access Managers and clinical management on improvement areas
Monitor pre-registration, registration completion, work queues and registration volumes
Design reports and analyze data affecting patient access activities
Develop and maintain department standards, standard work, SOPs and processes
Improve data quality through SOPs, staff training, audits and reporting
Promote staff and patient safety and positive patient experience
Foster Patient and Family Centred Care and excellent customer service
Participate in committees and working groups
Collaborate with other patient access supervisors to provide cross-coverage

Requirements

What you’ll need

Minimum 3 years experience leading a team in a health care setting
Minimum 1 year of experience in a supervisory role
Minimum 3 years experience leading system improvements/implementations and related change management in a health care setting
Minimum 2 years experience developing training material and training schedules
Strong computer skills and proficiency using Microsoft Office products
Proficiency using a Clinical Information System (e.g. Epic)
Excellent verbal and written communication skills and ability to engage others
Ability to investigate, problem-solve proactively, assess risk, apply sound judgement and use critical thinking in complex situations
Broad knowledge of Patient Registration, Scheduling, and Health Information, and associated impacts to clinical processes
Excellent interpersonal skills with the ability to develop business relationships quickly
Ability to coach, mentor and motivate staff, and promote a productive team environment
Ability to work independently and take initiative to improve patient experience

Benefits

Comp & perks

Equal opportunity employer committed to inclusion and diversity
Barrier-free and accessible employment practices
Accommodation throughout the recruitment process