Rx Onboarding and Care Coordinator

Scholar Rock

. Act as the primary point of contact for patients and caregivers, providing education on the disease state, therapy options, access pathways, and support services.

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $175,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support and access coordination within the pharmaceutical or biotech industry, with a strong focus on managing complex patient cases and navigating reimbursement challenges. Proficient in building relationships with patients, caregivers, and healthcare professionals while adhering to regulatory standards.

Highest-signal resume keywords

Patient Support ExperienceAccess CoordinationComplex Patient Case ManagementKnowledge of Payer LandscapeBilingual (Spanish-speaking)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reimbursement NavigationBenefit VerificationPrior AuthorizationPatient EducationAffordability Program EnrollmentSpecialty Pharmacy ProcessesLaunch ExperienceMarket Access StrategiesInfusion Site CoordinationAdverse Event Reporting

Soft Skills

Empathetic ListeningRelationship BuildingOrganizational SkillsCommunication SkillsFlexibility

Industry Keywords

PharmaceuticalBiotechRare DiseaseHUB ServicesPatient-Centric CareHIPAA ComplianceFDA GuidelinesOIG StandardsChronic CareAcute Care

About the role

Key responsibilities & impact

Act as the primary point of contact for patients and caregivers, providing education on the disease state, therapy options, access pathways, and support services.
Oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization, and site-of-care logistics.
Support timely therapy initiation and adherence while addressing access challenges.
Deliver personalized patient care and develop tailored education and resource plans.
Provide hands-on logistical assistance, including in-person support at treatment centers when necessary.
Collaborate with Sales, Field Reimbursement, Advocacy, Marketing, and other internal teams.
Handle escalated issues to maintain a consistent patient experience.
Coordinate with care coordinators, office staff, infusion sites, and other external stakeholders.
Monitor market trends, payer landscapes, and regulatory shifts.
Build networks through advocacy group involvement, rare disease events, and national conference attendance.
Maintain knowledge of patient and community needs, available resources, and national access dynamics.
Adhere to HIPAA, FDA, and OIG standards and accurately record and report adverse events and product complaints.

Requirements

What you’ll need

Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred.
Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships.
Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred.
Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion.
Experience with complex patient-case management is required.
Strong understanding of the evolving patient access landscape, including payer, PBM, and SP interdependencies.
Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes.
Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills.
Familiarity with HIPAA, FDA, and OIG guidelines.
Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally.
Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs.
Bilingual (Spanish-speaking) preferred.
Role is field based, requiring up to 60% travel.
Candidate must reside in territory.