Customer Success Manager – Enterprise

SchooLinks

. Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success management within a SaaS environment, focusing on relationship building, project management, and data analysis to drive engagement and renewal outcomes. Proficient in utilizing CRM tools and technical applications to enhance customer interactions and feedback processes.

Highest-signal resume keywords

Customer Success ManagementSaaS Implementation ExperienceProject Management SkillsCRM Proficiency (SalesForce, Gainsight)Strong Interpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success ManagementSaaS ImplementationProject ManagementData AnalysisTechnical Abilities (Google Suite, Apple/Mac)

Soft Skills

Strong Interpersonal SkillsPositive AttitudeProactive InitiativeAbility to Work in High Stress Situations

Tools & Technologies

SalesForceGainsightGoogle SuiteClassLinkClever

Industry Keywords

Customer EngagementRenewal ProcessAccount ManagementRemote Work ExperienceTravel Requirements

About the role

Key responsibilities & impact

Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

What you’ll need

5+ Years Professional Experience in a Customer Success position
3+ years experience in implementation and customer success for a SaaS company
Experience in ClassLink/Clever, SFTP preferred
Experience or Ability to work in a remote environment
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
Ability to close renewal and multi-thread to discover expansion opportunities
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October.

Benefits

Comp & perks

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite