Customer Success Manager, SMB / Scale Team

SchooLinks

. Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and implementation within the SaaS sector, particularly in K12 or EdTech. Proven ability to manage relationships, assess engagement metrics, and facilitate renewals while maintaining accurate account records.

Highest-signal resume keywords

Customer Success ManagementSaaS Implementation ExperienceProject Management SkillsStrong Interpersonal SkillsCRM Proficiency (SalesForce, Gainsight)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Engagement AnalysisRenewal Process FacilitationData AssessmentAccount ManagementMulti-Tasking

Soft Skills

Positive AttitudeProactive InitiativeCollaborationAdaptabilityCommunication

Tools & Technologies

Google SuiteSalesForceGainsightCS Tools

Industry Keywords

K12EdTechSaaSCustomer FeedbackRemote Work

About the role

Key responsibilities & impact

Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to the Product Team, collected during customer engagements.
Continuously define and document problems and challenges faced by districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

What you’ll need

3+ Years Professional Experience
1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
Strong ability to multi-task and manage a large book of business
Experience or Ability to work in a remote environment.
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal and multi-thread to discover expansion opportunities.
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel 10% of the time to customer meetings, trainings, occasional conferences and company offsite events (This is mostly during back to school season, August - October).

Benefits

Comp & perks

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite