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Science and Engineering Services, LLC

Information Technology Technician II

Science and Engineering Services, LLC

. Provide first-level support to users of SES IT equipment located onsite and offsite .

Posted 10/8/2026full-timeHuntsville • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing first-level IT support, including installation and maintenance of Windows OS and applications, while effectively communicating with users and documenting processes. Capable of diagnosing and resolving technical issues with a focus on customer service.

Highest-signal resume keywords
Windows OS InstallationIT Support ExperienceCustomer Service SkillsClear Communication SkillsProblem Diagnosis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Windows OSSystem InstallationTroubleshootingDriver InstallationComponent Level Diagnosis
Soft Skills
Customer ServiceCommunication
Certifications & Qualifications
Associate Degree in Computer Related Field
Industry Keywords
IT SupportHelp DeskIT Industry PracticesDocumentation

About the role

Key responsibilities & impact
  • Provide first-level support to users of SES IT equipment located onsite and offsite
  • Assist with solving routine problems identified to the Help Desk under close supervision
  • Install Windows OS, drivers, and applications to bare metal systems
  • Conduct installation and maintenance of systems/equipment
  • Provide associated training to customer personnel
  • Diagnose, isolate, and correct problems to component level
  • Communicate with users and other technicians to resolve problems in a timely manner
  • Update required documentation according to SES practice or procedure
  • Perform other duties as assigned

Requirements

What you’ll need
  • Associate Degree in computer related field
  • At least 2 years IT support experience preferred
  • Good customer service skills
  • Clear and concise communication skills
  • Basic knowledge of IT industry practices and standards