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Research Manager, Custom Market Research
Science and Medicine Group. Lead and execute qualitative and quantitative market research projects from inception through final delivery .
About the role
Key responsibilities & impact- Lead and execute qualitative and quantitative market research projects from inception through final delivery
- Serve as project manager, research practitioner, and primary client contact
- Plan projects, develop timelines, coordinate resources, and manage risks
- Collaborate with sales and business development to assess feasibility and recommend research methodologies
- Translate client business questions into research designs and analytical frameworks
- Coordinate programming, fielding, panel operations, and other internal stakeholders
- Monitor progress and resolve budget, timeline, quality, and client-satisfaction issues
- Ensure compliance with market research, project management, quality, and data privacy standards
- Design and develop surveys, trackers, segmentation studies, concept tests, customer experience studies, market assessments, and custom research
- Author and review questionnaires; test survey programming and quality assurance before launch
- Monitor fieldwork performance, incidence rates, quotas, and respondent quality
- Analyze quantitative datasets using descriptive and inferential statistics
- Interpret crosstabs, significance testing, segmentation analyses, and other outputs
- Create data visualizations and actionable business insights
- Design qualitative methodologies, screeners, discussion guides, ethnographic protocols, and observation frameworks
- Moderate in-depth interviews, focus groups, cognitive interviews, and other qualitative studies
- Conduct ethnographic and observational research when required
- Manage qualitative recruitment, scheduling, recordings, transcription, and fieldwork logistics
- Perform thematic analysis, coding, text analytics, content analysis, and synthesis
- Develop reports, slide decks, executive summaries, and client presentations
- Present findings and recommendations to internal stakeholders, external clients, and executive audiences
- Mentor and develop junior researchers
Requirements
What you’ll need- Degree in life sciences, social sciences, market research, public health, healthcare, business, or a related discipline
- Minimum 2 years of experience managing custom market research studies
- Demonstrated experience leading qualitative and quantitative market research projects end-to-end
- Expertise in qualitative and quantitative research methodologies
- Advanced survey design and questionnaire development expertise
- Experience conducting and moderating qualitative interviews and discussion-based research
- Strong analytical and critical thinking capabilities
- Experience synthesizing multiple data sources into actionable insights
- Data visualization and storytelling expertise
- Excellent written and verbal communication skills
- Strong client-facing and presentation skills
- High proficiency in Microsoft Excel, PowerPoint, Word, and data visualization tools
- Exceptional attention to detail and commitment to quality
- Ability to work independently while collaborating effectively across cross-functional teams
- Strong problem-solving and organizational skills
- Ability to mentor and develop junior researchers
- Proven expertise in survey programming review and testing, quantitative data analysis, and data visualization and reporting
- Experience presenting research findings and strategic recommendations to clients and executive audiences
- Strong client management and stakeholder management experience
- Preferred: previous experience in pharma or biotechnology industry
- Preferred: experience conducting market research within pharmaceuticals, biotechnology, clinical diagnostics, medical devices, healthcare services, or diagnostic imaging
- Preferred: experience with survey programming platforms and qualitative analysis software
- Preferred: experience with advanced analytics, segmentation, text analytics, or multivariate analysis techniques
- Preferred: experience with ethnographic observation
- Occasional domestic travel
Benefits
Comp & perks- Fully remote work
- Occasional domestic travel
- Equal opportunity employment