Field Service Technician

Scientific Games

. Service lottery retail locations as a client-site facing technician .

Posted 10/16/2026full-timeCincinnati • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in servicing and repairing communication hardware, point-of-sale equipment, and vending equipment while providing exceptional customer service and training. Capable of troubleshooting technical issues and managing service calls efficiently in a client-facing role.

Highest-signal resume keywords

Equipment ServicingCustomer TrainingTroubleshooting SkillsCommunication HardwareMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationField RepairsPreventative MaintenanceTechnical TroubleshootingVehicle ManagementData ReportingProblem-SolvingMultitaskingLifting Heavy EquipmentLadder Climbing

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationCustomer SatisfactionOrganization

Certifications & Qualifications

High School DiplomaGaming License (if required)

Industry Keywords

Lottery RetailClient-Site TechnicianService CallsCustomer ExperienceBackground CheckDriving RecordNon-CDL Delivery Truck

About the role

Key responsibilities & impact

Service lottery retail locations as a client-site facing technician
Perform servicing, repair, installation, and relocation of company equipment and supplies
Service communication hardware, point-of-sale equipment, and vending equipment
Provide customer training and preventative maintenance
Complete assigned scheduled and unscheduled service calls at lottery retailer locations
Provide a positive customer experience using customer service and technical skills
Communicate service value and match products with customer needs
Perform field repairs, including installing and removing terminals, communications equipment, and peripherals, with little to no supervision
Perform vehicle management functions and routine maintenance on company vehicles
Partner with the Data Center to ensure timely service and understand problems at assigned locations
Record service call information and report data communication problems and equipment recommendations to management
Follow through on customer issues requiring additional support
Troubleshoot communications within retail locations
Provide telephone troubleshooting for customer issues
Train new and existing customers
Complete approximately six to ten detailed activities per day, depending on local needs, responsibility, and service order type
Occasionally assist with training new and existing team members
Perform other duties as assigned

Requirements

What you’ll need

Must have a high school diploma or equivalency
Pass a background check and drug test
Have a clean driving record
Ability to drive a non-CDL delivery truck
Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
Understanding of and some experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills
Exceptional customer satisfaction skills
Promptly respond to customer/leadership requests and feedback
Proven self-starter with motivation and ability
Organization and time management skills enabling effective multitasking
Strong judgment and problem-solving skills to determine cost-effective repair/resolution
Ability to work weekends, holidays, and evenings as needed
Available to work overtime as needed
Ability to lift, install, and move large self-service equipment, regularly 35 pounds or more
Occasional ladder climbing
Must maintain an acceptable driving record in accordance with the Motor Vehicle Policy
May be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet standards dictated by law, regulation, or contracts
Must consent to a due diligence/background investigation as a prerequisite to employment, to the extent permitted by law

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities
Personal Protective Equipment provided/required for field, production, and warehouse work