Service Manager – Release Management

Scottish Development International

. Accountable for the quality, performance, benefits, outcomes, and continuous improvement of the Change and Release service .

Posted 11/2/2026full-timeGlasgow • United KingdomMid-LevelSenior💰 £80,172 - £92,533 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership and end-to-end ownership of Change and Release services, ensuring effective governance, risk management, and continuous improvement. Applies Agile and Lean practices to enhance operational efficiency and user-centered delivery.

Highest-signal resume keywords

Strategic LeadershipAgile PracticesLean PracticesGovernance and Risk ManagementProduct Delivery Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementService ImprovementFinancial ManagementEvidence-Based Decision MakingUser-Centered Delivery

Soft Skills

CoachingMentoringRelationship BuildingConsensus BuildingProblem-Solving

Tools & Technologies

Product Delivery FrameworksDigital SolutionsData Management ToolsAgile Tools

Certifications & Qualifications

BPSS Security Checks

Industry Keywords

Government Digital and Data ProfessionOperational EfficiencyContinuous ImprovementStakeholder EngagementMultidisciplinary Teams

About the role

Key responsibilities & impact

Accountable for the quality, performance, benefits, outcomes, and continuous improvement of the Change and Release service
Provide strategic leadership and end-to-end ownership of the service
Ensure releases are planned, governed, and delivered safely and securely while protecting live services
Work across multidisciplinary teams and with senior stakeholders
Set direction, manage risk, build consensus, and ensure change delivers intended benefits
Build relationships with suppliers, stakeholders, and operational delivery leaders
Lead and coach teams in Agile and Lean practices
Develop innovative ways of working and champion best practice
Apply design, technology, data, and assisted digital solutions to improve services
Develop and iterate Agile business cases throughout the product lifecycle
Define, realise, and track benefits across portfolios
Make decisions throughout the product lifecycle on whether to progress, pause, or stop initiatives
Identify deliverables, stakeholders, and governance requirements
Improve operational efficiency and act as an escalation point for significant operational issues
Anticipate and mitigate risks and develop problem-solving capability in others
Maintain focus on priorities and provide direction on tools, methods, and approaches
Coach, mentor, and share knowledge
Champion user-centred delivery and shape services around evolving user needs
Apply strategic thinking to deliver strong outcomes and experiences for end users

Requirements

What you’ll need

Demonstrable experience leading a service, function, programme or portfolio, setting strategic direction, establishing priorities, and ensuring delivery of organisational objectives and outcomes
Experience establishing and overseeing governance, assurance and risk management arrangements for complex change and operational environments
Experience leading significant organisational change or service improvements using evidence and insight to drive continuous improvement
Making Effective Decisions (Level 4)
Service Owner-aligned technical/professional skills within the Government Digital and Data Profession
Experience with Agile and Lean practices
Knowledge of design, technology, data, and assisted digital solutions
Understanding of digital, data and technology (DDaT) roles and capabilities
Financial management knowledge, including sprint-level costs, value delivered, and investment decisions
Expertise in product delivery tools, methods, and frameworks
Ability to complete BPSS security checks, including identity, right to work, employment history, and criminal record checks
CV and supporting statement of no more than 750 words
Willingness to remain in post for a minimum of 3 years unless promoted to a higher Band or Grade

Benefits

Comp & perks

Supportive and inclusive working environment
Flexible working options
Hybrid working style
Civil Service employee benefits
Reasonable adjustments throughout recruitment and employment
Visa sponsorship may be available under the UKVI Skilled Worker route
35-hour standard working week