Technical Support Administrator

Scurri

. Configure new customer accounts, user profiles, sandbox environments, and initial platform integrations following sales handoffs .

Posted 9/17/2026full-timeWexford Town • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring customer accounts and managing administrative tasks while utilizing AI tools and automation frameworks to enhance operational efficiency. Strong communication skills are essential for effectively addressing customer queries and collaborating with technical specialists.

Highest-signal resume keywords

Customer Account ConfigurationAI Tools MasteryAutomation FrameworksTechnical Qualification in ITProfessional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform IntegrationSSO ConfigurationWorkflow Guide AuthoringWeb-Based Product SupportOperational Efficiency Improvement

Soft Skills

Logical ThinkingPrioritization SkillsGenuine CuriosityEmpathyFlexibility

Certifications & Qualifications

Clean Driver’s LicenseESTA Eligibility

Industry Keywords

Customer Requests ManagementNon-Technical Administrative SupportEngineering Issue RoutingSales HandoffClient Communication

About the role

Key responsibilities & impact

Configure new customer accounts, user profiles, sandbox environments, and initial platform integrations following sales handoffs
Handle customer requests such as adding carriers, updating plans, configuring SSO, and applying custom platform settings
Manage non-technical administrative queues and respond quickly to clients
Route complex engineering issues to appropriate technical specialists
Author and maintain internal setup workflow guides
Apply prompt engineering, AI tools, and smart workflows to improve productivity and operational efficiency
Provide timely and accurate responses to customer queries
Report to the Operations Manager

Requirements

What you’ll need

Technical qualification in IT, Computer Science, Software Engineering, or a related discipline, or relevant experience supporting a web-based product/service
High ambition, logical thinking, and strong prioritisation skills
Genuine curiosity for new software and technology
Strong desire to learn, experiment with, and master AI tools and automation frameworks
Clear, empathetic, and professional communication skills across phone, email, live chat, and video calls
Full legal right to work in Ireland/EU and the UK
Clean driver’s license
ESTA eligibility
Flexibility to support business needs during occasional early mornings, evenings, or weekends

Benefits

Comp & perks

Open and positive work environment
Work/life balance
Career growth and development opportunities
Breakfasts, snacks, and coffees
On-site gym
Company pension with matched employer contribution after probation
Company Health Scheme from day one
22 days annual leave, increasing to 25 days with additional days at years 1, 3, and 5
Death in Service coverage
Employee Assistance Program
Annual company day
Regular all-company socials
Paid volunteer time
9:00–5:30pm working hours
4:00pm finish on Fridays