FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Specialist
SD Solutions. Proactively contact identified prospects and introduce them to the platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for AI-powered products, with strong written communication skills and a proactive, customer-oriented mindset. Capable of independently managing tasks and suggesting improvements to support workflows.
Highest-signal resume keywords
Customer Support ExperienceAI Product KnowledgeExcellent Written CommunicationProblem-Solving SkillsFamiliarity With Intercom
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCustomer SuccessAI Product UnderstandingTechnical Issue EscalationUser Feedback Collection
Soft Skills
Customer-Oriented MindsetProactive ApproachOrganizational SkillsIndependent Work
Tools & Technologies
Intercom
Industry Keywords
AI-Powered ProductsProduct WalkthroughsUser EducationCustomer Support Workflows
About the role
Key responsibilities & impact- Proactively contact identified prospects and introduce them to the platform
- Conduct product walkthroughs and educate new users on platform capabilities
- Provide email-based support and assist users with platform-related questions
- Help users understand and navigate the product effectively
- Escalate technical issues and product-related requests to the R&D or product teams
- Collect user feedback and communicate insights to the product team
- Maintain clear and structured communication with users
- Contribute ideas for improving customer support processes and tools
Requirements
What you’ll need- Previous experience in Customer Support, Customer Success, or similar roles
- Experience with AI-powered products or technology platforms
- Strong understanding of AI products and ability to explain their functionality clearly
- Excellent written communication skills
- Customer-oriented mindset and proactive approach
- Ability to work independently and take ownership of tasks
- Strong problem-solving and organizational skills
- Comfortable working with US-based customers and aligning with US East Coast working hours
- Familiarity with customer support tools such as Intercom (preferred)
- Ability to suggest and implement improvements to customer support workflows (preferred)
Benefits
Comp & perks- SD Solutions states that benefits are offered, but specific benefits are not detailed in the posting