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SDL

Implementation Analyst

SDL

. Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live .

Posted 9/18/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS implementation and onboarding, with a strong focus on data management, SQL proficiency, and the ability to train diverse teams. Capable of leveraging AI tools to enhance efficiency and improve customer adoption of technology in government sectors.

Highest-signal resume keywords
SaaS ImplementationSQL ProficiencyData ManagementAI Tool UtilizationCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLData AnalysisReport WritingData MappingImplementation Process
Soft Skills
Problem-Solving MindsetExcellent CommunicationDetail-OrientedSelf-Motivated
Tools & Technologies
HedgerowWrikeHubSpotSalesforceJira
Industry Keywords
Gov-Tech SaaSPublic HealthEnvironmental HealthLocal GovernmentCompliance Requirements

Tech Stack

Tools & technologies
CloudSQL

About the role

Key responsibilities & impact
  • Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live
  • Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow
  • Become a product expert and configure the platform to match each agency's specific workflows, data, and compliance requirements
  • Create custom reports using Hedgerow's report writing tool, often involving complex SQL stored procedures
  • Train customer teams, including inspectors, administrators, and staff, on how to use Hedgerow
  • Identify and troubleshoot technical or process issues during setup, escalating to the Project Manager as needed
  • Use AI tools to accelerate documentation, data mapping, and configuration work
  • Help identify where AI can improve implementation speed and quality
  • Document implementation processes and contribute to internal playbooks to improve future onboarding
  • Help local governments successfully adopt technology that makes their communities healthier and safer
  • Turn signed contracts into government agencies that are up and running on Hedgerow

Requirements

What you’ll need
  • Strong understanding of SaaS platforms, cloud environments, and data management principles
  • Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms
  • 5+ years of experience in implementation or onboarding of SaaS solutions
  • Ability to manage multiple customer implementations simultaneously
  • Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems
  • Working knowledge of SQL (queries and report writing across relational databases)
  • Comfort using AI tools such as Claude or similar to speed up data analyses, documentation, and configuration work
  • Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical government staff
  • Proficiency with HubSpot or similar CRM/project management platforms
  • A problem-solving mindset and comfort navigating ambiguity
  • Experience in Gov-Tech SaaS, public health, environmental health, or a related sector
  • Experience implementing SaaS solutions for local governments or public health/environmental agencies
  • Hands-on experience using AI tools to improve workflow efficiency
  • Self-motivated, detail-oriented, and driven to see a project through to a successful launch

Benefits

Comp & perks
  • Competitive salary
  • Unlimited PTO for United States
  • Accrued PTO for Canada
  • Remote Workforce
  • Comprehensive health, dental, and vision insurance for the United States
  • Professional development opportunities and learning budget
  • Home office and IT budget
  • Supportive team environment
  • The chance to work on innovative projects with cutting-edge technologies
  • A lot of freedom to organize your work and life
  • Unlimited PTO
  • A set of benefits