Implementation Consultant

SDL

. Lead end-to-end deployments of GovPilot SaaS applications across all areas of municipal government .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS implementations and managing complex client relationships while ensuring data integrity and driving organizational change. Proficient in architecting custom solutions and translating technical requirements into business strategies for municipal government applications.

Highest-signal resume keywords

SaaS Implementation ExperienceData Management PrinciplesChange Management InitiativesClient Relationship ManagementProcess Re-engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSystem ArchitectureImplementation StrategyData CleansingProject Management

Soft Skills

Problem-SolvingCommunicationOrganizational SkillsTime ManagementPrioritization

Tools & Technologies

WrikeHubSpotSalesforceJira

Certifications & Qualifications

PMPCSM

Industry Keywords

GovPilotMunicipal GovernmentProfessional ServicesCloud EnvironmentsBusiness Process Improvement

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead end-to-end deployments of GovPilot SaaS applications across all areas of municipal government
Guide customers through configuration, setup, data migration, and training
Collaborate with clients to understand business requirements and translate them into effective, scalable system solutions
Advise clients on re-engineering business processes to maximize platform value
Lead technically complex or sensitive implementations spanning multiple municipal departments
Architect custom system solutions for unique client requirements beyond standard configurations
Consult on data strategy, cleansing, and restructuring
Oversee QA standards for data imports and system integrations while maintaining accountability for data integrity before go-live
Design and lead executive- and department-head-level training focused on change management and platform adoption
Monitor project health across complex implementation portfolios and manage scope, risks, and dependencies
Own post-launch transition with Customer Success to ensure long-term platform health and adoption
Partner with Sales on pre-sales feasibility, scoping, and RFP responses
Partner with Product and Engineering to communicate feature gaps and provide roadmap feedback
Drive industry-specific best-practice playbooks for Professional Services
Lead process improvement initiatives to improve delivery standards and scalability

Requirements

What you’ll need

6+ years of SaaS Implementation or Professional Services experience required
Bachelor's degree or equivalent experience preferred
Strong understanding of SaaS platforms, cloud environments, and data management principles required
Experience analyzing complex data structures and translating client data logic into clear requirements for technical team members required
Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required
Proven ability to manage complex, multi-stakeholder client relationships with professionalism, navigating competing priorities and organizational politics effectively required
Proven ability to re-engineer client business processes and architect system solutions that go beyond standard platform configurations required
Demonstrated experience leading organizational change management initiatives within client engagements, driving adoption across multi-stakeholder environments required
Ability to independently navigate technically complex or politically sensitive client situations, escalating to senior leadership only when necessary required
Experience partnering with Product or Engineering teams to communicate client-side feature gaps and influence roadmap decisions required
Ability to translate technical concepts into clear business explanations required
Excellent problem-solving, analytical, and communication skills required
Excellent organizational, time-management, and prioritization skills required
Ability to learn new technologies and concepts quickly required
Demonstrated track record of delivering implementations on time with strong Post Deployment Survey scores and measurable user adoption outcomes required
PMP or CSM certification preferred
Must be located in the USA
GovPilot is unable to sponsor or take over sponsorship of an employment visa at this time

Benefits

Comp & perks

Competitive salary
Unlimited PTO
Flexible working hours and remote work options
Comprehensive health, dental, and vision insurance
Professional development opportunities and learning budget
Home office and IT budget
Supportive team environment
The chance to work on innovative projects with cutting-edge technologies