SEO Customer Success Team Lead

Search Atlas

. Lead and develop the Customer Success Manager team while managing an individual book of business .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SEO strategy and implementation, with a strong focus on team leadership, client management, and performance optimization. Proficient in utilizing customer success tools and fostering cross-functional collaboration to drive client satisfaction and retention.

Highest-signal resume keywords

SEO Strategy DevelopmentTeam LeadershipClient Account ManagementHubSpot ProficiencyData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SEOOn-Page OptimizationLink BuildingContent StrategyClient Strategy Execution

Soft Skills

Excellent CommunicationStrategic ThinkingProblem-SolvingCoaching and Mentorship

Tools & Technologies

HubSpotSearch AtlasBilling SystemsCustomer Success Tools

Industry Keywords

Customer Success ManagementSaaSHigh-Growth TechEnterprise-Level ClientsFortune 500

About the role

Key responsibilities & impact

Lead and develop the Customer Success Manager team while managing an individual book of business
Create and implement CSM ROCKs and lead execution of the EOS framework
Support CSMs with client SEO strategy and implementation, including spot-checking, auditing, and revising strategies
Collaborate on upsell strategies aligned with quarterly revenue targets
Address and coach on client escalations to support satisfaction and retention
Conduct monthly churn post-mortem reviews and develop win-back strategies
Review HubSpot activity weekly and address irregularities
Conduct performance reviews and provide ongoing coaching and mentorship
Lead CSM hiring with a focus on SEO-literate talent
Implement and lead training sessions and development programs
Audit Slack and email communications for clarity and accuracy
Monitor completion of CSM daily responsibilities
Oversee and troubleshoot invoicing and billing procedures
Review potential credit or refund issues before escalation
Keep the CSM team current on Search Atlas tools, SEO best practices, algorithm updates, industry trends, and emerging SEO tools
Collaborate with sales to improve the sales-to-CSM handoff process
Provide feedback on client issues related to the sales process
Conduct quarterly reviews of risk and compliance policies
Manage a personal book of business, implement personalized SEO strategies, and liaise directly with clients

Requirements

What you’ll need

3+ years of hands-on SEO experience at the agency or enterprise level — this is a hard requirement
Fluency in technical SEO, on-page optimization, link building, and content strategy
2+ years of leadership experience in customer success or a similar client-facing role
Proven ability to build, coach, and develop high-performing teams
Experience managing client accounts and executing data-driven client strategies
Excellent communication, strategic thinking, and problem-solving skills
Proficiency with HubSpot, billing systems, and customer success tools
Ability to work cross-functionally with sales and other teams
Familiarity with Search Atlas or similar SEO platforms
Experience working with enterprise-level or Fortune 500 clients
Background in a SaaS or high-growth tech environment
Ability to work in EST

Benefits

Comp & perks

Fully remote work
Fully covered health, vision, and dental insurance (Aetna)
Unlimited PTO
Paid parental leave
$100/quarter personal development budget
LASIK eye surgery benefit (after 2 years)
Pet health insurance through Lemonade (up to 2 pets)
401(k) plan through Deel
Monthly virtual game days and events
Flexibility to contribute to charity initiatives of choice