FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and email marketing, with a strong focus on using Mailchimp for campaign management and subscriber engagement. Capable of explaining technical processes clearly and maintaining data confidentiality while working independently in a digital publishing environment.
Highest-signal resume keywords
Customer Support ExperienceEmail Marketing ExpertiseMailchimp ProficiencyHelp Desk Tool ExperienceData Confidentiality
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email Campaign ManagementList SegmentationAutomation BuildingTechnical TroubleshootingData Reporting
Soft Skills
Exceptional Written CommunicationPatience in Explaining Technical StepsSound JudgmentIndependent Work Ethic
Tools & Technologies
MailchimpHelp Desk SoftwareSocial Media Scheduling ToolsGoogle AnalyticsCanva
Industry Keywords
Digital PublishingSubscription PlatformsPayment SystemsCatholic ContentKnowledge Base Development
About the role
Key responsibilities & impact- Respond to subscriber enquiries through the help desk and email, including logins, password resets, access problems, billing, trials, renewals, cancellations, and refunds
- Build, schedule, and send newsletters, campaigns, and trial-to-paid nurture sequences in Mailchimp
- Help readers access content on desktop, tablet, and mobile by explaining each step patiently
- Escalate genuine platform faults to the website or subscription provider and follow them through to resolution
- Manage lists, segments, and automations while maintaining list hygiene and deliverability
- Test subject lines and send times
- Coordinate social media scheduling and route subscriber enquiries from social channels into the help desk
- Report on support volume, email performance, trial conversion, and social engagement
- Identify recurring issues, build a help centre or FAQ library, and propose retention improvements
Requirements
What you’ll need- 2+ years of experience in customer support and/or email marketing, with strong capability in one and demonstrable skill in the other
- Exceptional written English with a warm, natural tone
- Ability to explain technical steps simply and patiently to readers who are not technically confident
- Hands-on experience with Mailchimp or a similar email platform, including campaign builds, automations, and segmentation
- Experience with a help desk or ticketing tool
- Ownership and sound judgment; ability to handle subscriber and payment data confidentially
- Ability to work independently in a small organisation with minimal supervision
- Comfort working US business hours, Monday–Friday from 9:00 AM EDT
- Reliable high-speed internet
- Quiet, private home workspace
- Experience in digital publishing, news media, or subscription-led content business is a bonus
- Comfort and respect when working with Catholic content and readers is a bonus
- Experience with paywall and subscription platforms and payment systems such as Stripe is a bonus
- Familiarity with Canva, social media scheduling tools, or Google Analytics is a bonus
- Experience building a help centre or knowledge base, or supporting subscribers through a website migration is a bonus
- Written Spanish is a bonus
Benefits
Comp & perks- Indefinite contract including Colombian government benefits: 13th-month salary, unemployment insurance, interest on unemployment insurance, health care service, pension, labor risk administration, and 15 vacation leaves per year of service
- 2 paid Family Days per year
- 3 Paid Time Off (PTO) per year
- Private healthcare with dental insurance for the employee and one dependent
- Computer provided
- Member Wellness Program
- Work from home