Senior Director, Medical Operations

. Lead the operational infrastructure supporting Medical Information, medical review, publication processes, independent medical education, and grants oversight .

Posted 10/29/2026full-timeRemote • United StatesSenior💰 $255,000 - $295,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Medical Affairs operations, including the design and management of Medical Affairs systems and workflows, while ensuring compliance with U.S. healthcare requirements. Proven ability to develop operational strategies, manage budgets, and oversee cross-functional teams to support scientific communication and product launch readiness.

Highest-signal resume keywords

Medical Affairs Operations LeadershipMedical Information System ManagementBudget Development and ForecastingCross-Functional Team ManagementU.S. Product Launch Readiness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Affairs Systems DesignWorkflow ImplementationUser Acceptance TestingOperational Metrics DevelopmentScientific CommunicationProcess ImprovementVendor Performance ManagementRegulatory ComplianceBudget ManagementData Quality Reporting

Soft Skills

Collaborative LeadershipStrong CommunicationAdaptabilityIntegrityAccountability

Industry Keywords

Pharmaceutical IndustryBiotechnologyMedical ReviewIndependent Medical EducationGrants OversightScientific ExchangeNeurologyHeadache ExperienceHealthcare RequirementsOperational Governance

About the role

Key responsibilities & impact

Lead the operational infrastructure supporting Medical Information, medical review, publication processes, independent medical education, and grants oversight
Establish consistent processes, clear accountability, and high-quality execution across U.S. Medical Affairs activities
Own Medical Affairs system business requirements, design, implementation, and ongoing management in partnership with IT and relevant functions
Integrate workflows, technology, vendor oversight, and performance reporting to support compliant scientific communication and launch readiness
Lead Medical Information operations and workflows supporting publications, independent medical education, grants, and Medical Affairs systems
Partner with Scientific Communications on scientific content and publication strategy
Oversee operational governance, vendor performance, and execution across Medical Affairs
Lead and develop the Medical Affairs operations organization through subordinate managers and team members
Lead Medical Information operating strategy, including inquiry intake, triage, response workflows, service levels, quality review, reporting, and launch readiness
Manage external partners supporting Medical Information, publications, congresses, independent medical education grants, investigator-initiated studies, medical sponsorships, and digital resources
Define scopes, deliverables, budgets, and handoffs
Support recruitment, onboarding, development, and retention of Medical Affairs talent
Establish and oversee the Medical Information delivery model, including resources, training, performance evaluation, and capacity planning
Manage scientific response workflows, approval documentation, distribution, and content updates
Oversee medical congress logistics, booth operations, materials, and staffing coordination
Own Medical Affairs system workflow design, implementation, user testing, training, access roles, data quality, reporting, change control, and support
Establish and manage workflows, documentation, and tracking for scientific medical review, promotional review, and external review committees
Partner with Medical Affairs, field medical, Scientific Communications, HEOR, Regulatory, Safety, Quality, Legal, Compliance, and IT stakeholders
Lead development, approval coordination, implementation, training, and periodic review of Medical Affairs SOPs, standards, and policies
Maintain budget forecasts, vendor performance metrics, launch milestones, and operational risk reporting
Ensure Medical Affairs activities follow company policies and applicable healthcare requirements
Coordinate adverse-event and product-complaint escalation, research governance, scientific engagement controls, and responses to unsolicited medical inquiries
Execute additional responsibilities, initiatives, and special projects as business needs evolve

Requirements

What you’ll need

Bachelor’s degree in life sciences, healthcare, business, law, or a related discipline required
8+ years of relevant pharmaceutical or biotechnology industry experience, including substantial Medical Affairs operations experience and oversight of Medical Information or related medical programs
Minimum of three years of demonstrated leadership of cross-functional operational teams, including external partner management and organizational capability development
Experience designing, implementing, and managing Medical Affairs systems and workflows, including business requirements, user acceptance testing, training, reporting, and change management in partnership with IT and relevant functions
Experience supporting U.S. product launch readiness
Experience managing Medical Information delivery models and operational workflows supporting medical review, publications, congresses, independent medical education, grants, or investigator-initiated studies
Demonstrated financial and business planning capabilities, including budget development, forecasting, resource allocation, contract oversight, and partner performance management
Strong program management and analytical skills, including development of dashboards, operational metrics, and process improvements
Working knowledge of U.S. requirements and company standards applicable to Medical Affairs activities, scientific exchange, and Medical Information
Strong communication skills and scientific literacy
Neurology or headache experience is preferred
Experience building capabilities in a growing biopharmaceutical organization is highly desirable
Demonstrated integrity, accountability, adaptability, collaborative leadership, and commitment to patients
Demonstrated ability to develop and articulate company-wide Medical Affairs operations strategy, vision, and direction
Proven experience negotiating and influencing at the executive level

Benefits

Comp & perks

Health Insurance
Dental & Vision Insurance
Healthcare & Dependent Care FSA
Employee Assistance Program (EAP)
401(k) Savings Plan
Long-term Incentive Plan
Life Insurance
Accident & Disability Insurance
Telemedicine
Generous Paid Time Off
Company Holidays