Senior Director, Patient Services – Distribution

. Lead the development and execution of Satsuma Pharmaceuticals' patient services strategy .

Posted 10/29/2026full-timeRemote • United StatesSenior💰 $240,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing patient services strategies, optimizing pharmaceutical distribution networks, and managing relationships with specialty pharmacies and third-party logistics providers. Strong analytical and project management skills are essential for aligning patient services with reimbursement strategies and enhancing the patient journey.

Highest-signal resume keywords

Patient Services Strategy DevelopmentPharmaceutical Distribution ManagementPayer Reimbursement ExpertiseCross-Functional Initiative LeadershipRegulatory Compliance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Support Program DesignHub Services ManagementSpecialty Pharmacy OperationsMarket Access StrategiesOperational Metrics AnalysisNegotiation SkillsProject ManagementData-Driven CommunicationInventory ManagementCompliance Requirements Knowledge

Soft Skills

Relationship ManagementAnalytical SkillsCommunication SkillsPresentation SkillsInfluencing Skills

Industry Keywords

BiotechnologyPharmaceutical IndustryHealthcare AdministrationFinancial Assistance ProgramsPrior Authorization ProcessesPatient Assistance ProgramsHIPAA ComplianceFDA RegulationsCMS GuidelinesOIG Standards

About the role

Key responsibilities & impact

Lead the development and execution of Satsuma Pharmaceuticals' patient services strategy
Anticipate factors influencing patient services, distribution strategy, and market position
Design, implement, and optimize patient support programs, including benefit verification, prior authorization, appeals, financial assistance, co-pay, bridge, education, and adherence initiatives
Develop and manage Hub Services and Specialty Pharmacy strategy
Develop and execute product-distribution strategy, including channel design, network configuration, dispensing pathways, inventory flow, and service-level requirements
Manage relationships with third-party logistics providers, specialty pharmacies, specialty distributors, wholesalers, and other channel partners
Lead development and negotiation of distribution, specialty-pharmacy, wholesaler, and trade agreements
Develop channel policies and procedures for ordering, inventory, shipment, returns, chargebacks, reporting, and customer service
Partner with Supply Chain and commercial leadership on inventory, demand, and replenishment plans
Monitor distribution-network performance, inventory, fulfillment, delivery, dispensing, service levels, returns, data quality, and compliance
Align patient services with reimbursement strategies, payer requirements, and access initiatives
Integrate patient support programs into launch planning and lifecycle management
Develop compliant policies, standard operating procedures, and training materials
Serve as subject-matter expert for patient services, specialty pharmacy, product distribution, fulfillment, and access operations
Establish and monitor KPIs using operational data and customer insights
Build relationships with specialty pharmacies, patient advocacy organizations, healthcare providers, and external stakeholders
Identify opportunities to improve efficiency, reduce therapy barriers, and enhance the patient journey
Advise executive management on patient access and distribution risks
Influence executive decision-making through persuasive, data-driven communication
Cascade company-wide patient services and distribution policies and practices
Execute additional responsibilities, initiatives, and special projects as business needs evolve

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Life Sciences, Pharmacy, Nursing, or a related field required
10+ years of experience in patient services, market access, reimbursement, specialty pharmacy, or related commercial functions within the biotechnology or pharmaceutical industry
Demonstrated experience designing and implementing patient support programs and pharmaceutical distribution networks supporting specialty pharmaceutical products
Experience managing hub service and distribution providers, specialty pharmacy networks, reimbursement support programs, and patient assistance programs
Experience supporting commercial product launches and building patient services infrastructure in a biotechnology or pharmaceutical environment
Strong understanding of payer reimbursement, pharmacy benefit design, prior authorization processes, appeals, and affordability programs
Experience managing external vendors and cross-functional commercial initiatives
Deep understanding of hub operations, specialty pharmacy distribution models, reimbursement support, financial assistance programs, and patient onboarding
Working knowledge of HIPAA, FDA, CMS, OIG, and applicable healthcare compliance requirements
Strong operational and project management skills
Excellent analytical skills with experience leveraging operational metrics, vendor scorecards, and patient journey analytics
Demonstrated success leading cross-functional initiatives across Market Access, Commercial, Medical Affairs, Regulatory, Legal, and Commercial Operations
Outstanding communication, presentation, and relationship management skills
Proven experience negotiating and influencing at the executive level
Willingness to travel approximately 20%
An equivalent combination of education, training, and relevant experience may substitute for stated qualifications

Benefits

Comp & perks

Health Insurance
Dental & Vision Insurance
Healthcare & Dependent Care FSA
Employee Assistance Program (EAP)
401(k) Savings Plan
Long-term Incentive Plan
Life Insurance
Accident & Disability Insurance
Telemedicine
Generous Paid Time Off
Company Holidays