Senior Enterprise Mission Success Manager

. Own a portfolio of high-value, technically complex enterprise accounts .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $160,000 - $175,000 per yearWebsite

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetes

Key responsibilities & impact

Own a portfolio of high-value, technically complex enterprise accounts
Serve as trusted advisor to customer engineering, security, and executive leadership
Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews
Develop account plans and success roadmaps
Guide customers through containerization, Kubernetes-based deployments, CI/CD integration, and authorization-related architecture decisions
Navigate customers through Authority to Operate and FedRAMP processes, including DoD IL4/IL5
Proactively resolve security and compliance blockers
Own high-severity technical escalations end to end with support, engineering, and security teams
Manage multi-stakeholder, multi-program relationships across commercial customers, government sponsors, and program offices
Own renewal and expansion strategy and identify growth opportunities with Sales
Translate technical customer feedback into prioritized product roadmap recommendations
Mentor Mission Success Managers and contribute to playbooks, technical enablement, and best practices

What you’ll need

Must reside in one of the approved hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; or Dallas/Fort Worth, TX
7+ years in customer/mission success, technical account management, solutions engineering, or technical delivery
Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies
Fluency with containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP
Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks
Proven track record managing large, complex enterprise accounts with multiple technical and executive stakeholders
Demonstrated ability to own and resolve difficult technical escalations under pressure
Experience driving renewals and expansion
Experience with continuous ATO (cATO), DevSecOps practices, or container security and vulnerability management preferred
Experience in fast-paced startup environments preferred
Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration preferred
Active security clearance or eligibility to obtain one preferred
U.S. citizenship required by application form

Comp & perks

Potential eligibility for equity awards
Discretionary bonuses
100% employer-paid medical, dental, and vision coverage for you and your dependents
401(k) with a 3% company contribution
Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more
Equity incentive plan
New hire technology and home office stipend
Annual professional development stipend
Flexible paid time off, plus all federal holidays
Generous parental leave
Flexible remote work opportunities
Employee referral bonus program