Associate Member Services Representative

SECU

. Provide exemplary member service by responding to member inquiries by telephone and in person .

Posted 9/29/2026full-timeWaynesville • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong member service skills through effective communication and problem-solving abilities while adhering to regulatory requirements and maintaining confidentiality. Capable of processing transactions accurately and efficiently while supporting various branch operations.

Highest-signal resume keywords

Member ServiceCommunication SkillsProblem-Solving SkillsRegulatory ComplianceCash Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingCash Drawer BalancingWire Transfer ProcessingDocument OrganizationBasic Account Opening

Soft Skills

Positive AttitudeProfessional AppearanceInterpersonal Skills

Tools & Technologies

CXoneATM OperationsTeller Cash Dispenser

Certifications & Qualifications

CCUE Certification

Industry Keywords

Credit Union PoliciesMember InquiriesConfidentialitySecurity ProceduresFinancial Advisory Products

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Provide exemplary member service by responding to member inquiries by telephone and in person
Perform routine branch duties and follow standard branch procedures
Comply with Credit Union policies and regulatory requirements
Maintain confidentiality and access member accounts only for business purposes
Follow security and control procedures
Process transactions and balance cash drawers
Greet and assist members through in-person, phone, and digital communication channels
Answer phones and assist with service requests
Operate a drive-through window as needed
Balance the vault, ATMs, teller cash dispenser, and coin sorter
Evaluate daily mobile and ATM check deposits
Help verify and prepare cash deliveries and shipments
Interact with other departments to facilitate member requests
Organize, file, and scan documents daily
Process foreign and domestic wire transfers
Help order and return foreign currency
Troubleshoot member account, card, and online access problems, including processing disputes
Review and take appropriate action on negative checking, NSFB, and Share Below $25 reports
Learn to open basic accounts under experienced MSR/MSO supervision
Learn CXone and assist MSS as requested
Develop basic knowledge of Financial Advisory and Real Estate products and services and provide referrals as needed
Maintain daily and monthly records for various reports
Maintain a positive, professional attitude and appearance
Complete additional administrative tasks assigned by management

Requirements

What you’ll need

Must have high school diploma or GED equivalent
Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP)
Consistently demonstrates SECU’s Core Values
Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union
Must have good communication skills, both verbal and written
Must have good problem-solving skills
Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment
Must be able to comprehend and carry out job demands
Must be able to lift 10-15 pounds
Regular attendance and punctuality are mandatory

Benefits

Comp & perks

Equal employment opportunity regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law
Additional training and continuing education to enhance knowledge of branch operations