IT Applications Specialist

SECU

. Maintain, troubleshoot, update, integrate, test, and provide operational support for ATMs and self-service terminal software .

Posted 9/17/2026full-timeRaleigh • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ATM application support, including troubleshooting, system integration, and user management. Proficient in developing low-code/no-code solutions and applying ITIL methodologies to enhance operational efficiency.

Highest-signal resume keywords

ATM Application SupportLow-Code/No-Code SolutionsITIL Incident/Problem ManagementScripting and Reporting ToolsAgile/Scrum Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemsScriptingSQLPower BIPowerShellSOAP/REST APIsTechnical DocumentationRoot Cause AnalysisApplication TestingSystem Integration

Soft Skills

Analytical SkillsAttention to DetailWritten CommunicationOral CommunicationInterpersonal Skills

Tools & Technologies

SplunkHelixSharePoint

Certifications & Qualifications

ITIL Foundation v3/v4Diebold CertificationHyosung Certification

Industry Keywords

ATM SoftwareSelf-Service TerminalsSDLCApplication Health MonitoringUser Training

Tech Stack

Tools & technologies

SDLCSOAPSplunkSQL

About the role

Key responsibilities & impact

Maintain, troubleshoot, update, integrate, test, and provide operational support for ATMs and self-service terminal software
Act as a subject matter expert in the ATM application ecosystem
Build low-code/no-code solutions and support implementations
Manage users, licenses, roles/profiles, permissions, and public groups
Apply system updates and procedures to improve application processes
Provide Tier 2/Tier 3 production support and diagnose technical issues
Investigate software errors and bugs, review application logs, and resolve end-user or operational issues
Conduct root cause analysis and implement corrective actions
Monitor application health, interfaces, and system integrations
Serve as an on-call responder as required
Analyze process and workflow gaps, collect request data, assess impact, and provide project estimates
Participate in backlog refinement and prioritization
Coordinate upgrades, releases, CRQ changes, testing, and deployment schedules
Test patches, version updates, and hotfixes in staging before production rollout
Liaise with business partners, software engineers, DBAs, vendors, and IT teams
Assist with user training and monitor post-implementation adoption
Develop and maintain technical documentation, system specifications, SharePoint knowledge articles, and user manuals
Evaluate emerging tools, processes, and industry trends to improve application efficiency

Requirements

What you’ll need

Bachelor's degree in Software Engineering, Business, Information Systems, Data Analysis, or Engineering, or four additional years of relevant experience in lieu of degree
Minimum 2 years of relevant experience in IT Application Support or Administration
Proficiency with Windows operating systems
Proficiency writing testable scripts, documentation, and requirements
Exposure to scripting, reporting/analytics tools such as Power BI, SQL, and Splunk, PowerShell, and SOAP/REST APIs is a plus
Knowledge of SDLC, Agile/Scrum methodologies, and ITIL Incident/Problem Management
Strong analytical skills and high attention to detail
Excellent written and oral communication skills
Ability to interact confidently with technical, non-technical, and management staff
Ability to assist with product backlog review and refinement and contribute to prioritization
Ability to adhere to the manager-established work schedule and attendance policy
Fluent English required
Ability to sit, stand, and work for prolonged periods at a computer or telephone
Ability to lift up to 20 lbs.
ITIL Foundation v3/v4 or vendor-specific certifications such as Diebold or Hyosung are desired
Experience with ATM software and hardware, Scrum/Agile, and Helix are desired

Benefits

Comp & perks

Equal employment opportunity for all qualified persons regardless of protected characteristics
In-person training and meeting attendance