Bilingual Claims Care Analyst

Securian Canada

. Assess credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance .

Posted 9/23/2026full-timeToronto • CanadaJunior💰 CA$55,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in assessing credit insurance claims, including life, disability, and critical illness, while ensuring compliance with service standards and delivering exceptional client service. Proficient in conducting sensitive interviews and maintaining meticulous documentation to support benefit eligibility decisions.

Highest-signal resume keywords

Insurance Claims ProcessingAnalytical SkillsBilingual Proficiency in English and FrenchMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AssessmentBenefit Eligibility EvaluationContractual AnalysisMedical KnowledgeCase Management Software

Soft Skills

Problem-SolvingEmpathyProfessional CommunicationTeam CollaborationAdaptability

Tools & Technologies

Microsoft WordMicrosoft Outlook

Certifications & Qualifications

FLHCFLMIALHC

Industry Keywords

Credit InsuranceDisability InsuranceCritical Illness InsuranceClaims ProcessingService Standards

About the role

Key responsibilities & impact

Assess credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance
Evaluate contractual, medical, functional, and occupational information to determine benefit eligibility
Make timely and accurate claim decisions while providing exceptional service to insured clients and stakeholders
Manage an active caseload in accordance with service standards, best practices, KPIs, and turnaround times
Document claim analysis and maintain accurate records
Communicate professionally and empathetically with stakeholders regarding claim updates, status, and decisions
Conduct detailed phone interviews to gather information and discuss claim outcomes
Identify and obtain supporting documents for current and future benefit payments
Collaborate with team members, plan sponsors, and other stakeholders
Participate in departmental projects and continuous improvement initiatives
Identify process optimization opportunities and adapt to changes
Perform other related duties as assigned

Requirements

What you’ll need

Post-secondary education or equivalent work experience
Minimum of 1 year of experience in insurance claims processing, particularly in life, disability, and critical illness insurance
Professional designations such as FLHC, FLMI, or ALHC are considered assets
Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset
Strong analytical and problem-solving skills
Meticulous attention to detail and commitment to high-quality service
Strong proficiency in English
Strong proficiency in French
Ability to conduct sensitive phone interviews and convey decisions tactfully
Proficiency in Microsoft Office suite, including Word and Outlook, and case management software
Ability to multitask and prioritize effectively while meeting diverse deadlines
Professionalism under pressure and ability to manage stressful situations and deliver difficult news empathetically
Positive attitude, strong team spirit, and adaptability to organizational changes

Benefits

Comp & perks

Agile, innovative, high-performing culture
Career growth opportunities
Collaboration and purposeful work
Diversity, equity, and inclusion commitment
Reasonable accommodations during the recruitment process
Equal access to employment for qualified applicants