Bilingual Claims Care Analyst

Securian Canada

. Assess credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance .

Posted 9/23/2026full-timeMontreal • CanadaJunior💰 CA$55,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in assessing insurance claims, particularly in life, disability, and critical illness, while ensuring compliance with policies and service standards. Proficient in conducting sensitive interviews and maintaining meticulous documentation to support benefit eligibility decisions.

Highest-signal resume keywords

Insurance Claims ProcessingAnalytical SkillsBilingual Proficiency in English and FrenchMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AssessmentBenefit Eligibility EvaluationContractual AnalysisMedical Information EvaluationCase Management Software Proficiency

Soft Skills

Empathetic CommunicationProblem-SolvingProfessionalism Under PressureTeam CollaborationAdaptability

Tools & Technologies

Microsoft WordMicrosoft Outlook

Industry Keywords

Credit InsuranceCredit Card Payment ProtectionLife InsuranceDisability InsuranceCritical Illness Insurance

About the role

Key responsibilities & impact

Assess credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance
Evaluate contractual, medical, functional, and occupational information to determine benefit eligibility
Make timely and accurate claim decisions in accordance with certificate provisions, established processes, and internal and external policies
Manage an active caseload in compliance with service standards, KPIs, best-practice guidelines, and turnaround times
Document claim analyses and maintain accurate records
Communicate professionally and empathetically with stakeholders regarding claim updates, statuses, and decisions
Conduct detailed phone interviews with clients or involved parties
Identify and obtain supporting documentation for current and future benefit payments
Collaborate with team members, plan sponsors, and other stakeholders
Participate in departmental projects and continuous improvement initiatives
Identify process optimization opportunities and perform other related duties as assigned

Requirements

What you’ll need

Post-secondary education or equivalent work experience
Minimum of 1 year of experience in insurance claims processing, particularly in life, disability, and critical illness insurance
Strong analytical and problem-solving skills
Meticulous attention to detail and commitment to high-quality service
Strong proficiency in English
Strong proficiency in French
Ability to conduct sensitive phone interviews and convey decisions tactfully
Proficiency in Microsoft Office suite, including Word and Outlook, and case management software
Ability to multitask and prioritize effectively while meeting diverse deadlines
Professionalism under pressure and ability to manage stressful situations and deliver difficult news empathetically
Positive attitude, strong team spirit, and adaptability to organizational changes

Benefits

Comp & perks

Agile, innovative, high-performing and collaborative workplace culture
Career growth opportunities and support for developing unique strengths
Diversity, equity, and inclusion commitment
Barrier-free work environment and equal access to employment
Reasonable accommodations during the recruitment process