Bilingual Claims Care Representative

Securian Canada

. Effectively manage case and claims assignments .

Posted 10/15/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$45,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in both English and French, with a focus on customer service and compliance with insurance practices. Capable of managing claims processes while ensuring attention to detail and adherence to quality standards.

Highest-signal resume keywords

Claims ManagementBilingual CommunicationAttention to DetailCustomer ServiceKnowledge of Insurance Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingPolicy VerificationMedical TerminologyQuality Assurance ComplianceKeyboarding Skills

Soft Skills

Interpersonal SkillsDecision-MakingTime ManagementVerbal CommunicationWritten Communication

Certifications & Qualifications

FLHCFLMIALHC

Industry Keywords

Insurance PracticesPolicy ProvisionsProvincial RegulationsInformation PrivacyQuality Standards

About the role

Key responsibilities & impact

Effectively manage case and claims assignments
Respond to claimants regarding claim status and requests for claim forms
Manage the initial stages of screening claims
Apply knowledge of certificate and policy provisions
Set up claims by verifying policyholder information, policy effective date, premium status, claim eligibility, and delivery of appropriate claim forms
Communicate verbally and in writing with claimants, business partners, plan sponsors, physicians, and employers
Handle inquiries of varying complexity
Ensure compliance with Quality Assurance requirements and procedures
Maintain compliance with KPIs, standards, controls, policies, and practices
Participate in the Company’s Information Privacy and Security Program
Perform other duties as assigned

Requirements

What you’ll need

Post-Secondary Education preferred or equivalent work experience
Strong English and French communication skills
Ability to perform tasks simultaneously within deadlines
Strong attention to detail
Fundamental knowledge of computers and keyboarding skills
Strong communication skills, including strong telephone and interpersonal skills
Ability to make decisions with resource guidance
Strong commitment to quality of work
Exceptional customer service
Knowledge of insurance practices and principles are assets
Knowledge of medical terminology, policy provisions, and provincial regulations are assets
FLHC, FLMI or ALHC designation are an asset

Benefits

Comp & perks

Flexible work arrangements with monthly financial allocations to support your work-life balance
Generous starting paid vacation time, plus additional vacation days for every year of service
Paid volunteer day
Paid personal and wellness days
Educational assistance of up to $3,500 a year with manager approval
Flexible health and wellness account
Comprehensive drug and dental coverage
Up to 14% of combined contributions to the RRSP matching program
Family-friendly maternity/parental leave
Diversity, equity, and inclusion commitment
Reasonable accommodations during the recruitment process