Bilingual Representative – Claims Processing

Securian Canada

. Efficiently manage assigned claims files and settlement requests .

Posted 11/5/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including assessment and processing, while ensuring compliance with quality assurance standards. Proficient in communicating effectively with policyholders and stakeholders in both English and French, with a strong focus on customer service and attention to detail.

Highest-signal resume keywords

Claims ManagementBilingual CommunicationCustomer Service OrientationAttention to DetailKnowledge of Insurance Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AssessmentData EntryPolicy VerificationQuality Assurance ComplianceMedical Terminology Knowledge

Soft Skills

Excellent Communication SkillsDecision-MakingMultitasking AbilityInterpersonal SkillsCommitment to Quality Work

Tools & Technologies

Claims Processing SoftwareComputer Proficiency

Certifications & Qualifications

FLHCFLMIALHC

Industry Keywords

Insurance PracticesContractual ProvisionsProvincial RegulationsPrivacy and Information Security

About the role

Key responsibilities & impact

Efficiently manage assigned claims files and settlement requests
Respond to policyholders’ questions regarding the status of their claim and/or forms to be completed
Handle the initial stages of claims assessment
Apply an excellent knowledge of certificate and policy provisions
Open claims files by verifying policyholder information, the policy effective date, premium status, and claim eligibility
Ensure the appropriate forms are sent to the claimant
Communicate with policyholders, business partners, plan sponsors, physicians, and employers
Process claims of varying complexity
Ensure compliance with quality assurance requirements and procedures
Ensure adherence to KPIs, standards, controls, policies, and practices
Actively participate in the privacy and information security program
Perform other related duties as required

Requirements

What you’ll need

Postsecondary education preferred, or equivalent professional experience
Excellent communication skills in English and French required
Ability to manage multiple tasks simultaneously while meeting deadlines
Strong attention to detail
Basic computer knowledge and strong data-entry skills
Excellent communication skills, particularly over the telephone and in interpersonal interactions
Ability to make decisions with the support of available resources
Strong commitment to quality work
Strong customer service orientation
Knowledge of insurance practices and principles is an asset
Knowledge of medical terminology, contractual provisions, and provincial regulations is an asset
FLHC, FLMI, or ALHC certifications are an asset

Benefits

Comp & perks

Flexible work arrangements with monthly financial allowances to support work-life balance
A generous starting allotment of paid time off, plus additional days off for each year of service
One paid volunteer day
Paid personal and personal wellness days
Education assistance of up to $3,500 per year, subject to manager approval
Flexible health and wellness spending account
Comprehensive drug and dental coverage
Up to 14% in combined contributions to the RRSP matching plan
Maternity and parental leave
Agile, innovative, diverse, equitable, and inclusive culture
Reasonable accommodations during the recruitment process for candidates who require them