Claims Examiner

Securian Financial

. Develop and administer benefit and claims policies and procedures .

Posted 11/10/2026full-timeSaint Paul • Minnesota • United StatesMid-LevelSenior💰 $19 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and administering benefit and claims policies while ensuring compliance with IRS and state regulations. Strong analytical and problem-solving skills are essential for making informed claim determinations and providing exceptional customer service.

Highest-signal resume keywords

Claims ProcessingData AnalysisIRS Regulations KnowledgeCustomer ServiceWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Policies DevelopmentData CompilationClaim Determination AnalysisClaim Settlement ProcessingDocumentation Interpretation

Soft Skills

Verbal CommunicationOrganizational SkillsTime ManagementAttention to DetailProblem-Solving

Industry Keywords

Benefit AdministrationClaims ProceduresRetirement PlansFederal RegulationsState Regulations

About the role

Key responsibilities & impact

Develop and administer benefit and claims policies and procedures
Investigate, compile, record, and analyze data to make claim determinations
Communicate with customers, home office staff, field personnel, and third-party representatives regarding case status, reasoning, and disposition
Process claim settlements
Correspond with beneficiaries regarding claim options and required documentation
Interpret and communicate the impact of IRS, federal and state regulations, contract provisions, and department procedures
Process beneficiary claim options in accordance with contracts, regulations, and department standards
Provide customer service to beneficiaries, clients, and advisors
Answer the backup Claims line
Respond to emails and written correspondence
Explain the claims process, beneficiary options, required documentation, and special circumstances affecting claims

Requirements

What you’ll need

Excellent verbal communication skills and professional telephone manner
Solid organizational and time management skills
Ability to prioritize workload, adjust to changing priorities, and meet established deadlines
Strong attention to detail and accuracy
Problem-solving and analytical ability to understand claim complexities, identify issues, and recommend potential solutions
Strong written communication skills
Strong team-player mindset and initiative to learn new tasks
Preferred: Experience servicing advisors and/or clients on the phones
Preferred: Knowledge of retirement plans, IRS and State rules regarding tax reporting and withholding
Ability to work in-office a minimum of 2 days a month and for additional moments that matter, if within a 90-minute commutable distance

Benefits

Comp & perks

Paid time off (PTO), with additional PTO based on tenure
Parental, caregiver, bereavement, and military leave
Nine company-paid holidays
Company-funded pension plan
401(k) retirement plan with company contributions up to 10% of eligible earnings, with a 5% target
Medical, dental, and vision coverage from the first day of employment for associates and eligible family members
Company-sponsored volunteer events
Volunteer paid time off
Dollar-for-dollar matching gift program
Associate Resource Groups
Hybrid work arrangement with virtual and office work flexibility