ServiceNow Platform Product Owner

Securian Financial

. Own and continuously evolve the ServiceNow product vision and multi-quarter roadmap .

Posted 9/15/2026full-timeSaint Paul • Minnesota • United StatesMid-LevelSenior💰 $89,000 - $164,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow product management, including roadmap development, stakeholder alignment, and prioritization of enterprise demands. Proficient in Agile methodologies and capable of translating business objectives into measurable technology outcomes.

Highest-signal resume keywords

ServiceNow Product ManagementAgile MethodologiesStakeholder AlignmentProduct Roadmap DevelopmentServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementPlatform ManagementTechnology DeliveryRoadmap SequencingUser Story DevelopmentServiceNow Capabilities EvaluationTechnical Debt ManagementGovernance StandardsIntegration PatternsData Models

Soft Skills

Excellent Communication SkillsCritical ThinkingProblem-SolvingFacilitation SkillsDecision-Making

Tools & Technologies

ServiceNowITSMITOMSPMCSMHRSDSecOpsIRMApp Engine

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ITIL 4 FoundationCSPOPSPO

Industry Keywords

Enterprise EnvironmentRegulatory RequirementsPlatform HealthLifecycle ManagementCenter of Excellence

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Own and continuously evolve the ServiceNow product vision and multi-quarter roadmap
Translate enterprise strategies and business outcomes into product themes, roadmap sequencing, epics, features, and delivery priorities
Evaluate ServiceNow capabilities and recommend investments, enhancements, standardization, simplification, or retirement
Balance strategic initiatives, operational needs, regulatory requirements, technical debt, lifecycle needs, and modernization
Evaluate and prioritize ServiceNow requests based on business value, strategic alignment, customer impact, risk, cost, capacity, and complexity
Facilitate prioritization and trade-off decisions when demand exceeds platform capacity
Define measurable product outcomes and success measures
Monitor adoption, user experience, automation, cycle time, reliability, platform health, and realized business value
Communicate platform performance, roadmap progress, risks, dependencies, capacity constraints, and investment recommendations
Partner with architecture and engineering to align solutions with architecture, security, data, integration, and governance standards
Balance customization with configuration and out-of-the-box ServiceNow capabilities
Participate in governance and design decision forums
Advise business and technology leaders on ServiceNow capabilities
Build alignment across competing stakeholder priorities and facilitate product trade-offs
Own and prioritize the product backlog
Translate business outcomes into themes, epics, features, user stories, and acceptance criteria
Lead or participate in agile planning, refinement, story mapping, reviews, and related product management activities
Partner with engineering and architecture through solution design and delivery, and accept completed work against agreed outcomes and criteria
Ensure operational issues, platform health, technical debt, and lifecycle needs are reflected in product priorities

Requirements

What you’ll need

5+ years of experience in product management, product ownership, platform management, technology delivery, or a related discipline
3+ years working with ServiceNow in a product, platform, architecture, delivery, or process leadership capacity
Demonstrated experience owning or significantly influencing a technology product or platform roadmap and backlog
Experience prioritizing competing enterprise demands and translating business objectives into measurable technology outcomes
Strong understanding of Agile product management and modern product development practices
Demonstrated ability to influence and align stakeholders across business and technology organizations without direct authority
Excellent verbal and written communication skills
Strong critical thinking, problem-solving, facilitation, and decision-making skills in complex or ambiguous situations
ServiceNow Certified System Administrator (CSA) preferred
ServiceNow Certified Implementation Specialist (CIS) or another relevant ServiceNow certification preferred
Experience with ServiceNow product areas such as ITSM, ITOM, SPM, CSM, HRSD, SecOps, IRM, or App Engine preferred
Experience with ServiceNow platform governance or a Center of Excellence model preferred
Working knowledge of ServiceNow platform architecture, integration patterns, data models, and upgrade or lifecycle considerations preferred
ITIL 4 Foundation or advanced ITIL certification preferred
CSPO, PSPO, or comparable product-management certification preferred
Experience in a complex, highly regulated enterprise environment preferred
Comfort presenting to large audiences and facilitating discussions with stakeholders at multiple organizational levels preferred
Must work in-office at least 3 days per week within a commutable distance of 90 minutes

Benefits

Comp & perks

Flexible paid time off (PTO), with additional PTO based on tenure
Parental, caregiver, bereavement, and military leave
Nine company-paid holidays
Company-funded pension plan
401(k) retirement plan with company contributions up to 10% of eligible earnings, with a 5% target
Medical, dental, and vision coverage from the first day of employment for associates and eligible family members
Company-sponsored volunteer events
Volunteer paid time off
Dollar-for-dollar matching gift program
Associate Resource Groups and professional/community networking opportunities