Senior Manager – Customer Identity & Access Management Operations

Securiti AI

. Contribute to the Identity and Access Management vision and roadmap .

Posted 10/6/2026full-timeRemote • Illinois • United StatesSenior💰 $140,600 - $183,108 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management (IAM) technologies and operational leadership, with a focus on incident management, stakeholder engagement, and vendor relationship management. Proven ability to drive operational efficiency and compliance with industry regulations such as PCI, SOX, and EU-GDPR.

Highest-signal resume keywords

Identity And Access ManagementOperational LeadershipITIL Process ExperienceVendor Relationship ManagementIAM Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementChange ManagementAdaptive AuthenticationPKIPasswordless TechnologiesIAM PrinciplesCloud-First EnvironmentKPI MonitoringOperational Metrics Reporting

Soft Skills

Excellent Communication SkillsInfluencing Without AuthorityCoaching And MentoringBuilding RelationshipsStakeholder Engagement

Tools & Technologies

Ping Suite Of Tools

Certifications & Qualifications

ITIL CertificationITIL ExpertITIL Master

Industry Keywords

PCISOXEU-GDPRCustomer Identity And Access ManagementOperational Strategy

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Contribute to the Identity and Access Management vision and roadmap
Lead operational strategy for Customer Identity and Access Management
Continuously evaluate operational approaches to reduce incidents and improve response times
Manage change and problem management to ensure service level agreements are met
Lead and mentor operations specialists and engineers
Manage Managed Service Provider vendor relationships and deliverables
Ensure vendor contractual obligations and high-quality service delivery align with CIAM objectives
Engage stakeholders across CIAM leadership, IT teams, and business units
Serve as the primary operations contact for CIAM
Provide operational updates and communications to stakeholders at all levels
Establish and monitor KPIs for operational efficiency and incident management effectiveness
Report operational metrics to improve transparency and drive CIAM operations improvements
Ensure secure, effective management and availability of customer identity services and CIAM platforms

Requirements

What you’ll need

Bachelor's degree required, preferably in Science, Technology, or Engineering
5+ years of experience in a STEM field
At least 5 years of experience with Identity and Access Management technologies, processes, and capabilities
Operational leadership experience leading delivery and incident management teams/people
ITIL process experience, particularly with incident, problem, and change management
Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
Working knowledge of IAM principles in a cloud-first environment
Understanding of PCI, SOX, and EU-GDPR regulations for IAM
Ability to influence technology teams to deliver a frictionless identity experience
Experience influencing teams and stakeholders without direct authority
Experience coaching individuals and leaders at multiple levels with tangible results
Experience contributing information and recommendations to strategic plans, identifying trends, and driving changes
Experience building relationships with stakeholders across all levels and departments and delivering transparent reports to executives and leaders
Excellent communication skills at all organizational levels
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of an interview required
Reliable, punctual attendance is an essential function of the position
Experience with Ping suite of tools preferred
ITIL Certification, particularly ITIL Expert or Master, preferred

Benefits

Comp & perks

Health and wellness benefits
Parental leave
401(k)
Space-available travel privileges
Medical insurance
Dental insurance
Vision insurance
Life insurance
Accident and disability coverage
Employee assistance program
Commuter benefits
Paid holidays
Paid time off
Bonus and/or long-term incentive compensation awards
Employee-run Business Resource Group communities
Reasonable accommodations for applicants and employees with disabilities