Customer Service Representative

Security Mutual Life Insurance Company of New York

. Answer incoming calls in a fast-paced call center environment .

Posted 11/7/2026full-timeUnited StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship building and accurate processing of billing requests in a fast-paced environment. Proficient in data entry and maintaining detailed records while effectively communicating with clients and agents.

Highest-signal resume keywords

Customer Service ExperienceInsurance Industry KnowledgeData Entry SkillsFluency In SpanishMicrosoft Word And Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ProcessingAccount ManagementInsurance VerificationPolicy ConservationLoan ProcessingElectronic Funds TransferTaxable Gain CalculationPremium Payment ProcessingData EntryRecord Maintenance

Soft Skills

Excellent Communication SkillsAttention To DetailOrganizational SkillsAbility To Prioritize WorkloadFlexibility

Certifications & Qualifications

Associate’s Degree In Business Or Related Field

Industry Keywords

Call Center EnvironmentCustomer InteractionsService RequestsPublic Website InquiriesCorporate Communications

About the role

Key responsibilities & impact

Answer incoming calls in a fast-paced call center environment
Build relationships with clients and agents
Process billing requests, including account number changes, payment type changes, refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, and Electronic Funds Transfer forms
Process manual premium payments and other service requests by check or phone via checking or savings accounts
Process loan-by-phone requests
Handle SML website inquiries
Handle inquiries forwarded by Corporate Communications from the public website
Complete insurance verifications and policy summary requests
Make follow-up calls to request missing items and funds needed to bring policies up to date
Maintain records of customer interactions and transactions

Requirements

What you’ll need

Minimum of 3 years of experience in Customer Service
Minimum of 1 year of accounting experience preferred
Experience in an insurance industry or call center environment
Fluency in Spanish a plus
Basic knowledge of Microsoft Word and Excel
Excellent written and verbal communication skills
Excellent data entry skills
Ability to perform work accurately and thoroughly
Ability to pay close attention to detail
Ability to prioritize and organize a heavy workload
Ability to work a flexible schedule with occasional overtime
Associate’s degree in business or related field
Visa sponsorship is not available
Relocation assistance is not available

Benefits

Comp & perks

Primarily remote work
Periodic time required in the assigned Company office location
Flexible schedule with occasional overtime
Equal Opportunity Employer