Enterprise Support Analyst – Helpdesk, Information Technology

Sedgwick County Government

. Provide technical support to County and external support agencies using computer technology .

Posted 10/7/2026full-timeWichita • Kansas • United StatesMid-LevelSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and training for both technical and non-technical users, while managing customer support operations and leading technology projects. Proficient in troubleshooting desktop technologies, networking, and system administration, with a focus on maintaining high service standards.

Highest-signal resume keywords

Technical SupportCustomer ServiceProject ManagementTeam LeadershipDesktop Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDesktop TechnologiesNetworkingSystem AdministrationTroubleshootingWindows Image PackagesAutomated DeploymentClient/Server ApplicationsSaaS SolutionsRemote Network Connectivity

Soft Skills

MentoringTrainingCommunicationProblem SolvingCollaboration

Tools & Technologies

Ticketing SystemsVPN ConnectionsCradlepointsOperating SystemsKnowledgebase

Certifications & Qualifications

CompTIA A+CompTIA N+

Industry Keywords

Customer SupportHelp DeskTechnical LeadProject CoordinatorService Operation

About the role

Key responsibilities & impact

Provide technical support to County and external support agencies using computer technology
Support technical and non-technical users regarding product use and performance
Act as enterprise project manager for customer support needs
Answer questions, provide training, and resolve specific problems
Transition supported products into service operation through documentation and training
May serve as team leader for Customer Support Analysts and trainees
Maintain continuity of operations for the help desk
Manage designated client/server applications, enterprise business applications, and SaaS solutions
Install, configure, and customize hardware and software, including operating systems for PCs and servers
Maintain and configure remote network connectivity hardware and software, including Cradlepoints and VPN connections
Maintain Windows image packages and deployment drivers
Create and maintain automated deployment methods, scripted Windows customizations, task sequences, and custom image packages
Troubleshoot and resolve desktop support client/server application issues
Research hardware and software, evaluate new technologies, and implement technical solutions
Coordinate with internal resources and vendors
Provide elevated support for elected officials, county managers, and senior county leadership
Develop and implement training materials
Mentor Customer Support Analysts and trainees and identify training needs
Provide Tier 3 support
Maintain customer support documentation and knowledgebase
Maintain ticketing systems and communicate service-call status
Back up the Customer Support Manager and assist with project and resource allocation
Coordinate technology projects between IT and County departments
Participate in rotating after-hours on-call support

Requirements

What you’ll need

Three years of experience in technical support, customer service, desktop technologies, networking and/or system administration
At least one to two years of progressive experience serving as a technical lead, team lead, project coordinator, mentor, or senior escalation resource in an IT customer support environment
Valid US driver’s license without restrictions
Current proof of automobile insurance
Experience coordinating work across staff, training or mentoring personnel, leading technology deployments, and serving in an acting or backup supervisory capacity is preferred
CompTIA A+ is preferred
CompTIA N+ is preferred

Benefits

Comp & perks

Health coverages
Paid leave
Regular compensation reviews
Retirement plans
Professional development opportunities