AI Platform Administrator

Sedgwick

. Govern features, connectors, apps, plugins, extensions, agents, custom GPTs, and Skills across Claude, ChatGPT Enterprise, and Microsoft 365 Copilot .

Posted 10/19/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering enterprise SaaS platforms, particularly within Microsoft 365, while ensuring compliance with security and governance standards. Proficient in managing user access, performing audits, and producing operational analytics to enhance platform adoption and performance.

Highest-signal resume keywords

Microsoft 365 AdministrationLevel 2 Escalation ManagementEnterprise SaaS GovernanceREST API UtilizationTechnical Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365 Admin CenterPowerShell ScriptingPython ScriptingSingle Sign-OnSCIM ProvisioningITSM PlatformsAudit Log InterpretationCommand-Line ProficiencyData Handling StandardsFeature Rollout Management

Soft Skills

Communication SkillsProblem-SolvingTime ManagementCollaborationTechnical Constraints Explanation

Tools & Technologies

ServiceNowWindowsMacOSLinuxWSL

Industry Keywords

Enterprise EnvironmentRegulated EnvironmentChange ControlInformation SecurityPrivacy ComplianceRisk ManagementAudit RequestsData Loss PreventionOperational ReportingUser Surveys

Tech Stack

Tools & technologies

ITSMLinuxMacOSPythonServiceNow

About the role

Key responsibilities & impact

Govern features, connectors, apps, plugins, extensions, agents, custom GPTs, and Skills across Claude, ChatGPT Enterprise, and Microsoft 365 Copilot
Maintain approved allowlists, inventories, version control, ownership assignments, sharing defaults, and platform configuration baselines
Route new capabilities through security review, IT governance, and enterprise change control
Administer grounding and search data sources with documented data-owner approval and verified permissions
Execute phased feature rollouts and reassess governance at each stage
Coordinate managed deployment of desktop, browser, Office add-in, and extension clients with End User Computing
Serve as Level 2 escalation point for Claude, ChatGPT, and Copilot incidents and service requests
Triage authentication, provisioning, entitlement, licensing, connector, integration, client, add-in, and content-filtering issues
Reproduce, document, and escalate confirmed platform defects to Anthropic, OpenAI, or Microsoft support
Maintain support knowledge bases, Level 1 triage scripts, known-error records, runbooks, escalation models, coverage rotations, and escalation matrices
Contribute to problem management, root cause analysis, post-incident reviews, and major-incident communications
Monitor audit and activity logging and support security-monitoring integrations
Administer retention settings and support validated Legal, Privacy, Information Security, eDiscovery, DLP, regulatory, risk, and audit requests
Maintain evidence for third-party risk, security, and privacy reviews
Enforce acceptable-use and data-handling standards
Produce recurring platform adoption analytics and consolidate metrics into a cross-platform view
Administer user surveys and deliver monthly operational reporting and quarterly business review inputs
Track support volume, ticket aging, first-contact resolution, and recurring failure themes
Support introductory sessions, department enablement, office hours, onboarding, LMS training, and the champion network
Maintain platform guidance, internal support and community channels, self-service resources, and approved prompts, Skills, GPTs, and agents
Deliver rollout-phase retrospectives
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science, or a related field, or equivalent professional experience
Five (5) or more years administering enterprise SaaS platforms in a regulated or large-enterprise environment
At least two years as a named Level 2 escalation owner
Hands-on administration experience in a Microsoft 365 tenant, including the Microsoft 365 admin center, licensing and service plan assignment, and integrated app or add-in governance
Working knowledge of enterprise single sign-on and SCIM provisioning concepts
Experience applying least-privilege principles to platform settings and integrations and operating within formal change control
Working experience in an ITSM platform; ServiceNow preferred
Ability to interpret audit logs and administrative analytics
Ability to use REST APIs for administrative tasks
Ability to write or adapt basic PowerShell or Python scripts
Command-line and terminal proficiency across Windows, macOS, and Linux/WSL
Strong technical writing skills and experience producing runbooks, knowledge articles, and operating policies
Ability to work across Information Security, IAM, Legal, Privacy, and business stakeholders
Ability to communicate technical constraints to non-technical audiences
Ability to handle multiple priorities and meet deadlines
Travel as required

Benefits

Comp & perks

Work-life balance
Reasonable accommodations when applicable and appropriate
Equal Opportunity Employer
Drug-Free Workplace